How do the engineers approach an engineering design problem?

Apply the service system design matrix to a service that you are familiar. provide examples of each and discuss the relation for each between sales oppourtunity,degree of customer contact and process eficiency

Describe the importance of service blueprinting in designing and improving service processes.

Identify two principles of design best practices of many U.S. manufacturing companies?

How can human error affect system reliability, and what measures can mitigate it?

What strategic advantages does computer-aided designprovide?

How smart glasses can be used to improve airport customers’ experience if smart glasses are provided to every staff of an airport?

Who needs to be involved in the design of products and services and why?

Use excel and show formulas   Benson Enterprises is deciding when to replace its old machine. The machine’s current salvage value is $1.2 million. Its current book value is $1 million. If not sold, the old machine will require maintenance costs of $420,000 at the end of the year for the next five years. Depreciation on theold machine is $200,000 per year. At the end of five years, it will have a salvage value of $220,000. A replacement machine costs $3.5 million now and requires maintenance costs of $160,000 at the end of each year during its economic life of five years. At the end of five years, the new machinewill have a salvage value of $540,000. It will be fully depreciated using the three-year MACRS schedule. In five years a replacement machine will cost $4,000,000. Pilot will need to purchase this machine regardless of what choice it makes today. The corporate tax is 35 percent and theappropriate discount rate is 10 percent. The company is assumed to earn sufficient revenues to…

Discuss the role of human factors engineering in improving system reliability.