How can (i) Inter staff relationships and (ii) Customer Relationship Management (CRM) be improved?
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How can (i) Inter staff relationships and (ii) Customer Relationship Management (CRM) be improved?
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Solved in 3 steps
- Create a Group Control System Step 1. From into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or part. Step 2. Your assignment is develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential to govern member behavior and consequences for breaking those rules. Step 3. First, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover; arriving late for a meeting: missing a meeting: failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation , such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group a cover. Step 4. Now consider what statistics could be developed to measure the behavior and outcome of the group pertaining to those five rules. What kinds of things could be counted to understand how group is performing and whether members are the following rules? Step 5. Discuss the following questions. Why are rules important as a means of control? What are the advantages and disadvantages of having many rules (hierarchical control) versus few rules (decentralized control) for a student group? How can statistics help a group ensure? appropriate behavior and a high-quality product? Step 6. Be prepared to present your conclusions to the Class.What is Total Quality Management (TQM)?How can staff managers ensure that their recommendations are aligned with the organization's goals and objectives?
- How can Pareto Charts be used when communicating with key stakeholders?Why Staff managers have more access to information than line managers?Problem Diagnosis to be researched, analyzed, and developed for XYZ pharmaceutical company. In this section you will objectively examine the functioning of the organization being studied to explore the barriers hindering more effective and/or efficient functioning. Symptoms of the problem will be identified enabling you to conduct a cause analysis resulting in an accurate assessment of the actual problem. The Problem Diagnosis will be developed using the following guidelines: Analyze how well the organization is currently functioning. Determine one or two symptoms impeding better functioning in the organization. Justify your reasoning. Identify a diagnostic model to facilitate problem diagnosis. Provide rationale as to which model you chose. After a comprehensive analysis of the data generated from the diagnostic model, identify the primary problem impacting the organization. Justify your decision and support with examples. Determine and describe several probable cause(s) of the…
- Describe TWO (2) situations whereby training is necessary for an organization and suggest the right training method/solution to achieve the intended objectives for that identified situation.Managers must have a clear grasp of their goals in order to improve client relations.Determine four (4) comparable CRM objectives.1. Describe examples of principle intervention employed with an organization? 2. Describe the case management models employed by an organization? 3. Describe case manager roles employed by an organization?
- Briefly explain and discuss Competence/Effectance theory and Cziksentmihalyi's Flow principleWhat term is best associated with management?How can managers effectively plan and organize work activities to ensure optimal productivity, efficiency, and quality outcomes, while also accommodating for unforeseen changes or disruptions that may arise during the execution of these activities?