Hi, my name is Nicole and I need your help urgently! I saw a puppy on facebook which I saw advertised through a mutual friend. The seller asked me to pay £3000 upfront to hold the puppy, which I was ok with as I have done my research and the breeder said they had a KC Registered certificate. So I have sent the breeder £3000 via bank transfer last week. I was meant to pick up the puppy today and when I checked the breeders address on Facebook they no longer exist! (**crying**) I can’t pay for my bills or buy food for the kids because this was the last of my money this month. (**angry**) You and Monzo need to protect me against scams like this! I want to raise a complaint to get all my money back straight away! what would be the best response to this scenario? what solutions would you give to this person?
Hi, my name is Nicole and I need your help urgently! I saw a puppy on facebook which I saw advertised through a mutual friend. The seller asked me to pay £3000 upfront to hold the puppy, which I was ok with as I have done my research and the breeder said they had a KC Registered certificate. So I have sent the breeder £3000 via bank transfer last week. I was meant to pick up the puppy today and when I checked the breeders address on Facebook they no longer exist! (**crying**) I can’t pay for my bills or buy food for the kids because this was the last of my money this month. (**angry**) You and Monzo need to protect me against scams like this! I want to raise a complaint to get all my money back straight away!
what would be the best response to this scenario?
what solutions would you give to this person?
Step by step
Solved in 2 steps
