he Electricity Company of Ghana (ECG) has set up a system for reporting power supply faults in the Greater Kumasi Area, including high or low voltage and frequent power outages. Customers can contact ECG customer service and report their issue, providing their ECG pole reference number. The faults are recorded and sent to the ECG Fault Office for action. However, there is a delay in resolving the faults, and clients have to make several follow-up calls to check on the status of their complaints. The ECG management team conducted a survey and found out that customers want their faults resolved within three hours, and any delay beyond that is unacceptable. The team is looking for a solution that will offer a seamless experience to customers and minimize time and effort wasted. a) Given the information above, and making reasonable assumptions, model the current (‘AS IS’) and explain business processes at ECG Fault Office. b)Whatwouldthefuturestate(ASTOBE)looklike?Provideanewbusinessprocessmodel,procedural and structural changes at ECG Fault Unit. c) Explain at least three benefits of the new redesigned process
he Electricity Company of Ghana (ECG) has set up a system for reporting power supply faults in the Greater Kumasi Area, including high or low voltage and frequent power outages. Customers can contact ECG customer service and report their issue, providing their ECG pole reference number. The faults are recorded and sent to the ECG Fault Office for action. However, there is a delay in resolving the faults, and clients have to make several follow-up calls to check on the status of their complaints. The ECG management team conducted a survey and found out that customers want their faults resolved within three hours, and any delay beyond that is unacceptable. The team is looking for a solution that will offer a seamless experience to customers and minimize time and effort wasted. a) Given the information above, and making reasonable assumptions, model the current (‘AS IS’) and explain business processes at ECG Fault Office. b)Whatwouldthefuturestate(ASTOBE)looklike?Provideanewbusinessprocessmodel,procedural and structural changes at ECG Fault Unit. c) Explain at least three benefits of the new redesigned process
Introductory Circuit Analysis (13th Edition)
13th Edition
ISBN:9780133923605
Author:Robert L. Boylestad
Publisher:Robert L. Boylestad
Chapter1: Introduction
Section: Chapter Questions
Problem 1P: Visit your local library (at school or home) and describe the extent to which it provides literature...
Related questions
Question
The Electricity Company of Ghana (ECG) has set up a system for reporting power supply faults in the Greater Kumasi Area, including high or low voltage and frequent power outages. Customers can contact ECG customer service and report their issue, providing their ECG pole reference number. The faults are recorded and sent to the ECG Fault Office for action. However, there is a delay in resolving the faults, and clients have to make several follow-up calls to check on the status of their complaints. The ECG management team conducted a survey and found out that customers want their faults resolved within three hours, and any delay beyond that is unacceptable. The team is looking for a solution that will offer a seamless experience to customers and minimize time and effort wasted.
a) Given the information above, and making reasonable assumptions, model the current (‘AS IS’) and
explain business processes at ECG Fault Office.
b)Whatwouldthefuturestate(ASTOBE)looklike?Provideanewbusinessprocessmodel,procedural
and structural changes at ECG Fault Unit.
c) Explain at least three benefits of the new redesigned process
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
Step by step
Solved in 3 steps
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, electrical-engineering and related others by exploring similar questions and additional content below.Recommended textbooks for you
Introductory Circuit Analysis (13th Edition)
Electrical Engineering
ISBN:
9780133923605
Author:
Robert L. Boylestad
Publisher:
PEARSON
Delmar's Standard Textbook Of Electricity
Electrical Engineering
ISBN:
9781337900348
Author:
Stephen L. Herman
Publisher:
Cengage Learning
Programmable Logic Controllers
Electrical Engineering
ISBN:
9780073373843
Author:
Frank D. Petruzella
Publisher:
McGraw-Hill Education
Introductory Circuit Analysis (13th Edition)
Electrical Engineering
ISBN:
9780133923605
Author:
Robert L. Boylestad
Publisher:
PEARSON
Delmar's Standard Textbook Of Electricity
Electrical Engineering
ISBN:
9781337900348
Author:
Stephen L. Herman
Publisher:
Cengage Learning
Programmable Logic Controllers
Electrical Engineering
ISBN:
9780073373843
Author:
Frank D. Petruzella
Publisher:
McGraw-Hill Education
Fundamentals of Electric Circuits
Electrical Engineering
ISBN:
9780078028229
Author:
Charles K Alexander, Matthew Sadiku
Publisher:
McGraw-Hill Education
Electric Circuits. (11th Edition)
Electrical Engineering
ISBN:
9780134746968
Author:
James W. Nilsson, Susan Riedel
Publisher:
PEARSON
Engineering Electromagnetics
Electrical Engineering
ISBN:
9780078028151
Author:
Hayt, William H. (william Hart), Jr, BUCK, John A.
Publisher:
Mcgraw-hill Education,