please answer within 30 minutes. Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists who want to experience theTour de France by riding through one or more stages in the race. It has four people who take calls from clients. Each call lasts onaverage 20 minutes, with a standard deviation of 60 minutes. A call arrives on average every 15 minutes with a standard deviation of15 minutes.On average, how many minutes does a caller wait before talking to an agent?Note: Do not round intermediate calculations. Round your answer to 2 decimal places.Average time in the queueminutes

Queuing Theory relative to studies about waiting time. Waiting time is faced by customers to consume…

Answered: Experience the Tour de France (ETF) is…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

See similar textbooks

Similar questions

What is the role of the front desk office department in a hotel
SCENARIO 5: CALLING AFTER WORK HOURS You work as a manager for a family-owned, well-established and well-respected toy company. The owner, who is also you direct supervisor, frequently calls you after you have already left the office. His calls are never urgent, but he becomes very upset when you don't answer the phone. Recently, his calls have become so numerous that they have started to interfere with and disrupt your personal life plans: you can't schedule a tennis workout or go to the movies if you want, knowing that these activities will be interrupted by phone calls from your boss. How will you handle this situation?
Globe Industries is a multinational tech company specializing in e-commerce, cloud computing and artificial intelligence. GLOBE INDUSTRIES has an online shopping website/app where persons globally can purchase a variety of new and used goods, including computers, vehicles, music and books. Consumers are not using Globe Industries' e-commerce website/app because it lacks certain functions or features that make their online shopping experience easier. Issue The issue of customer retention has been the topic of discussion among the management team for months at Globe Industries. They have noted several complaints and concerns regarding the predicaments that the company is experiencing, which has negatively affected the company’s profits. The number one complaint noted was; the outdated approach to the company’s operations. This problem is stemming from the lack of access to information by its users from their own personal accounts. It was noted that in order for a transaction to be…
What are the duties and responsibilities of a FLIGHT ATTENDANT?
Consider your most recent unpleasant waiting experience. What went wrong andhow could it have been improved?
Why do low-cost airline companies have waiting issues ?
Comment on the tension between cost management and customer satisfaction management in a call center situation.
A. Explain the concept of queue and queue theory or waiting line theory and its importance in business
5.6. Identify 10 real-life examples of queuing systems with which you are familiar.
Employee Wanda Trews was working in the manufacturing facility at Coves Industrial. The employees of Coves Industrial manufacture diesel engines for the airline industry. Wanda works on Line 3 in the facility and from time-to-time works on Line 7 as a relief worker to cover employee breaks. Wanda was asked to leave Line 3 and provide break coverage on Line 7 for 2 hours on September 19, 2021. Earlier that day, there had been a mechanical difficulty with the stamping machine on Line 7. The maintenance team was able to get the machine working again but they call the manufacturer of the stamping machine as the machine doesn’t sound right and it clearly needs further maintenance. When Wanda arrived at Line 7 to provide break coverage, she checks in with Line 7 supervisor Raoul Steves. Raoul advises that Wanda needs to manufacture 200 components during her 2 hours on Line 7 and to let him know if she needs any help. Raoul does not mention the earlier mechanical issue with…
Only need (H) answered.
How can organizations ensure mobile device security in situations involving remote or distributed workforces?

SEE MORE QUESTIONS

Recommended textbooks for you

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Business in Action

Operations Management

ISBN:

9780135198100

Author:

BOVEE

Publisher:

PEARSON CO

Purchasing and Supply Chain Management

Operations Management

ISBN:

9781285869681

Author:

Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:

Cengage Learning

Production and Operations Analysis, Seventh Editi…

Operations Management

ISBN:

9781478623069

Author:

Steven Nahmias, Tava Lennon Olsen

Publisher:

Waveland Press, Inc.

SEE MORE TEXTBOOKS