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- Currently a company that designs Web sites has six customers in its backlog. The time since the order arrived, processing time, and promised due dates are given in the following table. Job Time Since Order Arrived (days ago) Processing Time (days) Due Date (days from now) A 6 18 48 B 4 22 52 C 1 30 70 D 10 14 28 E 7 12 56 F 5 20 62 Develop a schedule by using the first-come, first-served (FCFS) rule and calculate the average flow time and average days past due for the schedule. Develop a schedule by using the earliest due date (EDD) rule and calculate the average flow time and average days past due for the schedule. Comment on the performance of the FCFS and EDD rules relative to average flow time and average days past due.How does seasonal variability in demand affect the l ow and waiting time through a process? How might a company respond to reduce the effect of this variability?Total customer-response time (CRT) can be defined as which of the following? (Hint: Refer to textExhibit 14.14 and the accompanying discussion.)a. The difference between when a customer’s order is set up and when the order is finishedb. The elapsed time between when a customer places an order for a product and when that order isdelivered to the customerc. Manufacturing lead (cycle) time for the orderd. The time between when an order is received by manufacturing and when that order is completed
- Which time management tool is characterized by eliminating distractions, setting guidelines, and being prepared?The table below shows the time stamps of 10 customers who visited a local bank branch from 9:00 a.m. to 9:45 a.m. What is the flow time of customers? Customer 1 2 3 4 5 6 7 8 9 10 Time in 9:2 9:5 9:6 9:8 9:8 9:10 9:12 9:15 9:18 9:19 Time out 9:7 9:10 9:17 9:23 9:36 9:21 9:41 9:41 9:28 9:42 Instruction: Round your answer to 1 decimal place. Flow time of customers 3.5 minuteslocal market research fim has just won a contract for several thousand small projects involving data gathering and statistical analysis. In the past, the firm has assigned each project to a single member of its highly trained professional staff. This person would both gather and analyze the data Using this approach, an experienced person can complete an average of 10 such projects in an eight-hour day. The firm's management is thinking of assigning two people to each project in order to allow them to specialize and become more efficient The process would require the data gatherer to fill out a matrix on the computer, check it and transmit it to the statistical analysis program for the analyst to complete. Data can be gathered on one project while the analysis is being completed on another, but the analysis must be complete before the statistical analysis program can accept the new data. After some practice, the new process can be completed with a standard time of 20 minutes…
- The following are the car repair shop data: Ticket No. Work Ticket No. Work Ticket No. Work 1 Tires 11 Lube & oil 21 Lube & oil 2 Brakes 12 Lube & oil 22 Tires 3 Tires 13 Tires 23 Lube & oil 4 Brakes 14 Brakes 24 Lube & oil 5 Tires 15 Transmission 25 Lube & oil 6 Lube & oil 16 Battery 26 Tires 7 Brakes 17 Lube & oil 27 Battery 8 Brakes 18 Lube & oil 28 Lube & oil 9 Lube & oil 19 Brakes 29 Brakes 10 Battery 20 Lube & oil 30 Tires Click here for the Excel Data File Problem 9-1 Part a (Algo) a. Prepare a check sheet for the above car repair shop data:Personnel Planning; TDABC Recent competitive pressures have caused National InsuranceCompany to examine policies regarding personnel planning. As a start, the company has decided toexperiment with and develop a time-driven ABC model for its claims processing center.A study of this support center indicates the following three primary activities: remote processingof customer claims, 0.5 hour; onsite processing of customer claims, 1.0 hour; and updating/maintaining customer records, 0.2 hour. Onsite processing is required for larger claims, while remote processing is done for smaller claims. (For onsite processing, assume—for simplicity—that the claimsprocessors use their own automobiles.) All claims will require that the customers’ records be updated.The claims processing center currently employs three full-time employees. Total annual cost ofthe center (salaries, depreciation, utilities, etc.) is estimated at $255,000. The net amount of availablepersonnel time per year for this…An architect has five projects to complete. She estimates that three of the projects willrequire one week to complete and the other two will require three weeks and four weeks.During the time these projects are completed (and assuming no other projects areworked on during this time), what is the architect’s flow rate (projects per week)?