example of constructed balanced scorecard

Define House of Quality?

Evaluate the relationship between the housekeeping department and other departments in the hotel to provide effective quality accommodation services

Case Study 1: ForecastingYour line manager, Ms Lionheart, has collected and scrutinised performance data for thecompany. She was concerned that the inventories were high for certain products which hadresulted in significant price reductions and losses for the company. At the same time, thecompany had run out of stock for other items early in the season resulting in unsatisfiedcustomers and lost sales. Ms Lionheart has concluded that the problem was not with thespecific products carried in the stock, but with the quantities ordered by the procurementdepartment for two popular products; Dog Ball Launcher and Lightweight Dog Lead.Dog Ball Launcher is a product carried by the company for the past four years. Quarterlydemand data for the past four years are shown in table 1. Last year the company seemed toalways be out of stock for this item. The model used by the procurement department toforecast demand for this product over the last two years has been Multiplicative Seasonalmodel based on…