Examine the process carefully. Look at customer/provider interactions. Which steps create value forthe customer? Which steps can be eliminated?Construct a new blueprint showing how the overallprocess can be improved.
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Examine the process carefully. Look at customer/
provider interactions. Which steps create value for
the customer? Which steps can be eliminated?
Construct a new blueprint showing how the overall
process can be improved.
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- Di scuss How does co-creation of value contribute to service innovation and customer engagement?Discuss the four types of process strategies and give an example of each. Also, please share any personal industry experiences (if any) with each process strategy.Please create SWOT (Strengths and Weaknesses only) analysis of the following products: • Chicken Skin Streetfood • Mushroom Chicharon • Swamp Spinach (Kangkong) Chips
- . Marco, a plumbing, heating and AC company located in California, has a simple butpowerful product strategy: ‘Solve the customer’s problem no matter what, solve theproblem when the customer needs it solved, and make sure the customer feels goodwhen you leave’. The company guaranteed, same day service for customers requiringit. The company provides 24 x 7 services at no extra charge for customers whose ACdies in hot summer Sunday or whose toilet overflows at 2.30 AM. The companyguarantees the price of a job to the penny before the work begins. Whereas mostcompetitors guarantee their work for 30 days, Marco guarantees all parts and labourfor one year. The company assesses no travel charges as “it’s not fair to charge customers for driving out.” The company owner says: “We are in an industry thatdoesn’t have best reputation. If we start making money our main goal, we are introuble. So I stress customer satisfaction; money is a by-product.”The company uses hiring, ongoing training and…Give examples of firms you believe have been successful over time because they are industry leaders in quality; they are the low-cost producer; they are innovative; they offer superior customer service. View Solution: Give examples of firms you believe have been successful overOrder the following major concepts that have helped define the OSCM field on a timeline. Use 1 for the earliest concept to be introduced, and 5 for the most recent. _____ Supply chain management_____ Manufacturing strategy_____ Business analytics_____ Total quality management_____ Electronic commerce
- Discuss any FIVE (5) barriers of SHRM implementation in the respective organization. Supplement your finding with appropriate example or evidence.Discuss the importance of each of the following:Matching customer demand.Managing a supply chain.Working on Process View.Explain the importance of customer feedback and how CRM systems facilitate the collection and analysis of customer feedback for continuous improvement.
- Pizza Hut operates in a competitive and mature environment. The value Pizza Hut delivers has been questioned. Propose two analysis tools which could be used to help ensure Pizza Hut maximises the value to the customer, potentially reducing costs.Within your briefing paper you should:a) Explain the tools you have chosen; why you have chosen them and how they work.b) Demonstrate one of the tools by applying to one example of goods or services relevant to Pizza Hut c) Make recommendations regarding adoption of the tools you propose.Calculate the available to promise using the following data. There are 90 units onhand.Social media can influence the integrated value chain. Research the influence that Marianne Barnes, the first female Master Distiller since probation, has created using social media for a product that has not been produced yet and will not be available for four years. How many online citations did you discover when doing a Google search for “Marianne Barnes, Master Distiller” and for “Castle and Key”? In your opinion, does she use Twitter and Facebook effectively? If you are a part of their integrated value chain, how would you leverage her social media success?