Database System Concepts
Database System Concepts
7th Edition
ISBN: 9780078022159
Author: Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher: McGraw-Hill Education
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Question

In the context of customer relationship management, _____ assists with tasks such as tracking customer interactions and analyzing sales forecasts.

  a.

eCRM

  
  b.

survey management

  
  c.

salesforce automation

  
  d.

automated customer service 
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