During the interview process, the interviewer should: A. Encourage the subject to speak. B. Interrupt the subject to clarify the question when the subject is not answering the question that was asked. C. Control the interview by allowing the subject to speak only 50% of the time. D. Place a barrier between the subject and the door.

Orientation is the Human Resources function that A. No answer text provided B. Occurs after the employee is on the job for several months C. Teaches employees to perform specific job tasks D. Appraises employees subjectively E. Includes building tours, introductions, and socialization F. Provides on-the-job training to employees

1. In a business e-mail, individuals who are named in the message and not included in the "To:" line should: A. Be in the "cc" line B. Be in the "bcc" line C. Be in the "subject" line D. None of these   2. A video conference is: A. Interactive communication B. Using two-way video and audio technology C. Allowing others from another location see and hear meeting D. All of these   3. It is appropriate to send emoticons at work: A. Only to coworkers B. In routine business e-mail messages C. Only to your friends D. It is not appropriate to send emoticons at work

Which of the following is the characteristic of open-ended questions? A. often requires probing B. respondents get to reply in their own words C. answers based on respondent's frame of reference D. can be used to interpret closed-ended questions E. all of the above are characteristic of open-ended questions