Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Related questions
Question
Do you think Loretta Wilson’s team achieved its objective? State your reasons for your conclusion.
Transcribed Image Text:when problems need to be addressed and then to proceed to do something about it. The job of
getting the deliveries made on time fell on the shoulders of HP's Distribution and Logistics
Manager, Loretta Wilson who reports to the head of HP. For the execution of the project,
Wilson needed a team that is dedicated solely to the project, away from their substantive duties
who are ready to move at the drop of the hat, work long hours per day and willing to relocate for
the sole purpose of the project.
Wilson started brainstorming the team she needed to resolve the problem. She briefly spoke
with the Directors of Operations, Planning, Communication and PR, who were subject matter
experts. They quickly assessed the situation and established their goals. In essence, the team
wanted to "find smarter and simpler ways to handle parts, at several times in the distribution
channel to meet delivery guarantee period." They concluded that a new, high tech facility was
needed – one in which the distribution process could maximise efficiencies, within a four hour
turn around band.
The team designed a 405,000 square foot facility hub and specified the precise equipment and
layout of the operation and staff. For example, the distribution facility now has
conveyor belts that run constantly. New sorting machines are capable of sorting over 45 pieces a
minute enabling the company to process over 60,000 products each day. Inventory is stocked
within minutes after being received in the warehouse, rather than the nearly eight days it
previously took. Packing and creating are done with the assistance of robotics. Work stations for
employees have been redesigned to reduce product handling.
equipped so that shipments can be held and their weight determined right up to the moment that
Federal Express backs up to the dock. The cargo is then immediately placed into the trucks and
the drivers are sent to the airport. Then, as the FedEx drivers head to the airport, they call in the
cargo's weight on their cell phones and drive to a waiting aircraft and send the cargo off to the
customer. In addition, 6 warehouse locations across US serving all 52 states
ver
mile of
A special shipping dock is
Transcribed Image Text:Case Study on Distribution at Hewlett Packard
Even well-managed organizations do not always work as efficiently and effectively as
management would like. At Hewlett-Packard (HP), billions of dollars of product are being
shipped - from computers and diagnostic devices to toner cartridges each year. Customer orders
come in 24 hours a day, 365 days a year.
Nearly 16,000 different products are requested daily and have to be shipped from six different
warehouses which are located 30 or more miles apart. It often takes weeks to get the products
into the customer's hand. This is a serious problem if customers have contracts with HP stating
deliveries are to be made in three (3) business days, or less. That means that from the time a
customer calls the HP customer service line, they will have their replacement part and be back in
operation within 72 hours or less, no matter where that customer is located. On average, delivery
to customers 6+ days. It is imperative that HP guarantee for delivery of products and services
are followed to protect their image, secure its position in the market place, increase its
competitive advantage and its customers engagement.
One of the characteristics that distinguishes an outstanding organisation is the ability to know
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution
Trending nowThis is a popular solution!
Step by stepSolved in 2 steps
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, management and related others by exploring similar questions and additional content below.Similar questions
- Case Study on Distribution at Hewlett Packard Even well-managed organizations do not always work as efficiently and effectively as management would like. At Hewlett-Packard (HP), billions of dollars of product are being shipped from computers and diagnostic devices to toner cartridges each year. Customer orders come in 24 hours a day, 365 days a year. Nearly 16,000 products are requested daily and have to be shipped from six different warehouses which are located 30 or more miles apart. It is often takes weeks to get the products into the customer's hand. This is serious problem if customers have contracts with HP staying deliveries are to be made in three business days or less. That means that from the time a customer calls the HP customer service line, they will have their replacement part and be back in operation within 72 hours or less, no matter where that customer is located. On average, delivery to customers 6+ days. It is imperative that HP guarantee for delivery of…arrow_forwardPlease Help ASAP!!!arrow_forwardWhat is stand for Supply chain management?arrow_forward
- 1. why would a sales representative find the poste service convenient at times? 2. describe the service on your country that a business can use to make it possible for people to wirte to them without having to pay a postage fee?arrow_forwardA firm orders a number of items from a regional warehouse every 2 weeks. Deliverytakes 1 week. Average demand is 200 units per week, and safety stock is held at2 weeks’ supply.a. Calculate the target level.b. If 600 units are on hand, how many should be ordered?arrow_forwardThe value chain incorporates: Select one: of O a. distinct divisions between entities in the supply chain. O b. the concept of vertical integration. O c. channels of distribution that reach the ultimate customer.arrow_forward
- Opening inventory = 6.4 bottles Issues = 5 bottles Ending inventory = 6.5 bottles Bottle size = 1.5 Liters Standard portion = 1.3 ounces Drink price = $5.15 What is the standard revenue from this brand? $984 $900 $200.85 $350arrow_forwardTime Remaining 1 hour 18 minutes 8 seconds 01:18:08 Item 10 Time Remaining 1 hour 18 minutes 8 seconds 01:18:08 Digital capabilities that make possible a highly interactive and individualized information and exchange environment for shoppers and buyers is referred to as Multiple Choice customization. customerization. communication. convenience. connectivity.arrow_forwardBeing the department manager of the Supply chain of a courier company, how can the issues of supply chain be resolved, particularly the problem of delivering wrong order.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Understanding BusinessManagementISBN:9781259929434Author:William NickelsPublisher:McGraw-Hill Education
Management (14th Edition)ManagementISBN:9780134527604Author:Stephen P. Robbins, Mary A. CoulterPublisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...ManagementISBN:9781305947412Author:Cliff RagsdalePublisher:Cengage Learning 
Management Information Systems: Managing The Digi...ManagementISBN:9780135191798Author:Kenneth C. Laudon, Jane P. LaudonPublisher:PEARSON
Business Essentials (12th Edition) (What's New in...ManagementISBN:9780134728391Author:Ronald J. Ebert, Ricky W. GriffinPublisher:PEARSON
Fundamentals of Management (10th Edition)ManagementISBN:9780134237473Author:Stephen P. Robbins, Mary A. Coulter, David A. De CenzoPublisher:PEARSON
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON