Answered: Discuss the Key Performance Indicators…

Discuss the Key Performance Indicators (KPI) in the sustainability reporting of any service industry, including a short balance score card (possibly in a simple flowchart) of this industry.

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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Discuss the Key Performance Indicators (KPI) in the sustainability reporting of any service industry, including a short balance score card (possibly in a simple flowchart) of this industry.

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