DETERMINING NORMAL AND STANDARD TIME The time study of a work operation at a Red Lobster restaurant yielded an average observed time of 4.0minutes. The analyst rated the observed worker at 85%. This means the worker performed at 85% ofnormal when the study was made. The firm uses a 13% allowance factor. Red Lobster wants to computethe normal time and the standard time for this operation.

A Task/Activity Cycle Time (days) A E 3 C D 3 E 1 F a- Calculate the Average Cycle Time b- Calculate the Processing Cycle Time c- Calculate the Cycle Time Efficiency 23 D Processing Time (hours) 1 3.7 4.5 3.5 22 2 Comments P = 70% P = 30%

HRM Incident 2: There’s No Future Here! “Could you come to my office for a minute, Bob?” asked Terry Geech, the plant manager.  “Sure, be right there,” said Bob Glemson. Bob was the plant's quality control director. He had been with the company for four years. After completing his degree in mechanical engineering, he worked as a production supervisor and then as a maintenance supervisor prior to moving to his present job. Bob thought he knew what the call was about. “Your letter of resignation catches me by surprise,” began Terry. “I know that Wilson Products will be getting a good person, but we sure need you here, too.”  “I thought about it a lot,” said Bob, “but there just doesn't seem to be a future for me here.”  “Why do you say that?” asked Terry. “Well,” replied Bob, “the next position above mine is yours. Since you're only 39, I don't think it's likely that you'll be leaving soon.”  “The fact is that I am leaving soon,” said Terry. “That's why it's even more of a shock to learn…

Of the session management best practices, which are the top three in importance?  Describe each best practice with some detail.