Practical Management Science
Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Defects Problem: The housekeeping supervisor of a hotel has been concerned about the number defects in rooms recently cleaned. In order to evaluate the true magnitude of the problem the supervisor has selected a random sample of 20 rooms each over a ten week period. The number of rooms with defects are as follows:

Week Number of Defects
1 1
2 3
3 2
4 1
5 4
6 1
7 2
8 0
9 3
10 1


Determine the centerline, the upper and lower control limits

 

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Center Line: 1.8      Upper Control Limits: 5.82     Lower Control Limits: 0

 

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