Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Customers in Line
Western National Bank is considering opening a drive-thru window for customer service. Management estimates that customers will arrive at the rate of 15 per hour. The teller who will staff the window can service customers at the rate of one every three minutes.
Part 1 Assuming Poisson arrivals and exponential service, find
1. Utilization of the teller.
2. The average number in the waiting line.
3. The average number in the system.
4. The average waiting time in line.
5. The average waiting time in the system, including service.
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