MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN: 9781119256830
Author: Amos Gilat
Publisher: John Wiley & Sons Inc
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Customer center operator Raaj works at the customer
service call center of a major credit card bank. Cardholders
call for a variety of reasons, but regardless of their reason
for calling, if they hold a platinum card, Raaj is instructed
to offer them a double-miles promotion. About 10% of all
cardholders hold platinum cards, and about 50% of those
will take the double-miles promotion. On average, how
many calls will Raaj have to take before finding the first
cardholder to take the double-miles promotion?

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