CRM Analytics Drag the proper CRM analytic to match its definition. Intelligent Virtual Agent Customer Lifetime Value (CLV) A metric that represents the total net profit a company makes from any given customer Measures the customer's worth over a specific period of time First Call Resolution (FCR) Customer Profitability (CP) Properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call An artificial intelligence (Al) program that simulates interactive human conversation by using key precalculated user phrases and auditory or text- haced signale Omnichannel Analytics Chatbot Combines data from different channels into one holistic view of the customer and analyzes the data for insights on customer segmentation demographics, spending etc. An animated, humanlike graphical chat bot commonly displayed on website home pages and advertisement landing pages

CRM Analytics Drag the proper CRM analytic to match its definition. Intelligent Virtual Agent Customer Lifetime Value (CLV) A metric that represents the total net profit a company makes from any given customer Measures the customer's worth over a specific period of time First Call Resolution (FCR) Customer Profitability (CP) Properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call An artificial intelligence (Al) program that simulates interactive human conversation by using key precalculated user phrases and auditory or text- haced signale Omnichannel Analytics Chatbot Combines data from different channels into one holistic view of the customer and analyzes the data for insights on customer segmentation demographics, spending etc. An animated, humanlike graphical chat bot commonly displayed on website home pages and advertisement landing pages

ENGR.ECONOMIC ANALYSIS

14th Edition

ISBN:9780190931919

Author:NEWNAN

Publisher:NEWNAN

Chapter1: Making Economics Decisions

Section: Chapter Questions

Problem 1QTC

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