CATALFEN Company CATALFEN is located in Barcelona. They design and manufacture high-tech LED lighting. The company is family owned (Angel Hernandez, owner) exporting 75% of their production to 25 different countries all over the world. Products are usually customized considering different design requirements, voltage, frequency as well other electrical parameters. Quality control has been implemented at the end of the production process. Each and every component is dimensionally and electrically checked by one employee separating out the wrong units. During the last 2 years, sales have experienced a dramatic growth. However, rejections have also increased from 0,3% up to 3% of the total production. Alicia Hernandez, owner´s daughter has recently graduated from the EU Business School. She has joined the Company with the main task of improving quality ratios. 1. Identify and explain the main weaknesses of the existing quality control process? 2. If you wanted to improve the Quality Control process and the performance indicators of the company, which changes should you implement in terms of quality control? Which quality systems should you put in practice?
CATALFEN
Company CATALFEN is located in Barcelona. They design and manufacture high-tech LED lighting. The company is family owned (Angel Hernandez, owner) exporting 75% of their production to 25 different countries all over the world. Products are usually customized considering different design requirements, voltage, frequency as well other electrical parameters. Quality control has been implemented at the end of the production process. Each and every component is dimensionally and electrically checked by one employee separating out the wrong units. During the last 2 years, sales have experienced a dramatic growth. However, rejections have also increased from 0,3% up to 3% of the total production. Alicia Hernandez, owner´s daughter has recently graduated from the EU Business School. She has joined the Company with the main task of improving quality ratios.
1. Identify and explain the main weaknesses of the existing quality control process?
2. If you wanted to improve the Quality Control process and the performance indicators of the company, which changes should you implement in terms of quality control? Which quality systems should you put in practice?
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