Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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2. Briefly describe the eight dimensions of quality (Garvin, 1987).
Select a particular product or service and discuss how some of these dimensions might apply to the impact of quality on a customer.
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- Briefly describe each of the seven quality tools.arrow_forwardThe American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).arrow_forward6. Outline a risk management approach to quality issues.arrow_forward
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