Principles Of Marketing
17th Edition
ISBN: 9780134492513
Author: Kotler, Philip, Armstrong, Gary (gary M.)
Publisher: Pearson Higher Education,
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Question
Behavioral interview question. Please help with this question thanks,
Tell me about a time you had to deal with an objection, the customer was not satisfied with your solution, sales experience, etc. (think of examples you could share)
o Tip – use the STAR method
Situation/ Task:
· Describe the situation and task at hand
· Explain surrounding circumstances
Action:
· Clarify the steps taken, specifically around what your role was in the situation
Result:
· Describe the outcome, positive or negative
· Feedback received
· What did you learn and what would you do differently
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