Principles Of Marketing
Principles Of Marketing
17th Edition
ISBN: 9780134492513
Author: Kotler, Philip, Armstrong, Gary (gary M.)
Publisher: Pearson Higher Education,
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Behavioral interview question. Please help with this question thanks,

Tell me about a time you had to deal with an objection, the customer was not satisfied with your solution, sales experience, etc. (think of examples you could share)

o   Tip  use the STAR method

    Situation/ Task:

·       Describe the situation and task at hand

·       Explain surrounding circumstances

Action:

·       Clarify the steps taken, specifically around what your role was in the situation

 Result:

·       Describe the outcome, positive or negative

·       Feedback received

·       What did you learn and what would you do differently

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