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As CIO of a global consumer goods company, you need to ensure any IS/IT solutions are managed properly. You are proposing to offshore your customer support help desk and implement green IT design starting in the operations department. With the new changes you will need to be a professional IT change leader and carefully consider what is necessary to ensure successful IT/IS change, especially regarding stakeholder engagement. In terms of IT governance, you intend to create an IT structure where you and the IT management team make all IT decisions.

As CIO of a global consumer goods company, you need to ensure any IS/IT solutions are managed properly. You are proposing to offshore your customer support help desk and implement green IT design starting in the operations department. With the new changes you will need to be a professional IT change leader and carefully consider what is necessary to ensure successful IT/IS change, especially regarding stakeholder engagement. In terms of IT governance, you intend to create an IT structure where you and the IT management team make all IT decisions.

Computer Networking: A Top-Down Approach (7th Edition)
Computer Networking: A Top-Down Approach (7th Edition)
7th Edition
ISBN:9780133594140
Author:James Kurose, Keith Ross
Publisher:James Kurose, Keith Ross
Chapter1: Computer Networks And The Internet
Section: Chapter Questions
Problem R1RQ: What is the difference between a host and an end system? List several different types of end...
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Identify the operational mode for IT governance you intend to create, with
evidence from the scenario.

As CIO of a global consumer goods company, you need to ensure any IS/IT solutions are managed properly. You are proposing to offshore your customer support help desk and implement green IT design starting in the operations department. With the new changes you will need to be a professional IT change leader and carefully consider what is necessary to ensure successful IT/IS change, especially regarding stakeholder engagement. In terms of IT governance, you intend to create an IT structure where you and the IT management team make all IT decisions.
Transcribed Image Text:As CIO of a global consumer goods company, you need to ensure any IS/IT solutions are managed properly. You are proposing to offshore your customer support help desk and implement green IT design starting in the operations department. With the new changes you will need to be a professional IT change leader and carefully consider what is necessary to ensure successful IT/IS change, especially regarding stakeholder engagement. In terms of IT governance, you intend to create an IT structure where you and the IT management team make all IT decisions.
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