Aragon Epsilon Airlines services predominantly the eastern and southeastern united States. The vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage of customers make reservations via phones. Epsilon employs call center personnel to handle these reservations and to deal with website reservation system problems and for the rebooking of flights for customers whose plans have changed or whose travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon's management team. Having too many employees on hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers Epsilon analysts have estimated the minimum number of call center employees needed by day of the week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are as follows: Day Monday Tuesday Wednesday Thursday Friday Saturday Sunday Minimum Number of Employees Needed 45 90 75 60 50 45 75 D The call center employees work for five consecutive days and then have two consecutive days off. An employee may start work on any day of the week. Each call center employee receives the same salary. Assume that the schedule cycles and ignore start up and stopping of the schedule. employees needed to meet the minimum requirements. badatels

In this problem, your company is a distributor of products. You serve as an inventorymanager for the regional distribution center (DC) here in the Atlanta area. In this role,you schedule the purchase and shipment of products from various suppliers inbound to theAtlanta DC. Once you receive the products at the DC, they are stored in inventory untilthey are picked, packed, and shipped outbound to your company’s downstream customersin response to orders.For each of your products, you currently use a single, dedicated supplier. Each of yoursuppliers ships their products to you from their facility using trucking services, and theyprovide you with choices of different LTL or truckload trucking carriers depending on yourshipment size.Consider managing inventory now for product 101 produced by Supplier A. Currently,you face demand for product 101 of about 200 units per week. Each unit of product 101has a purchase cost p of $500 and you decide to value your inventory at the slightly higherrate…

Pine Valley Furniture Pine Valley Furniture recently implemented a new internship program and has begun recruiting interns from nearby university campuses. As part of this program, interns have the opportunity to work alongside a systems analyst. This shadowing opportunity provides invaluable insights into the systems analysis and design process. Recently you were selected for a six-month internship at Pine Valley Furniture, and Jim Woo has been assigned as your supervisor. At an initial meeting with Jim Woo, he explains that Pine Valley Furniture is currently involved with two important systems development projects, the customer tracking system and WebStore. The purpose of the customer tracking system is to enable the PVF marketing group to track customer purchase activity and sales trends better. The WebStore project will help move the company into the twenty-first century by facilitating online furniture purchases, with an initial focus on corporate furniture buying. During your…

Discuss the principles of IT service management (ITSM) frameworks like ITIL (Information Technology Infrastructure Library) and their relevance in service delivery.