An office employs several clerks who originate documents and one operator who enters the document information in a word processor processor. The group originates documents at a rate of 25 per hour. The operator can enter the information with average exponentially distributed time of two minutes. Assume the population is infinite, arrivals are Poisson, and queue length is infinite with FCFS. a. Calculate the percentage utilization of the operator. b. Calculate the average number of documents in the system. C. Calculate the average time in the system. d. Calculate the probability of four or more documents being in the system. If another clerk were added, the document origination rate would increase to 30 per hour. What would 5. e. this do to the word processor workload? 6.

QUESTION 10 MM2 has a queuing problem where customers who line up to pay their selections form the waiting line. The MM2 system consists of an arrival rate of 3 per hour according to a Poisson distribution, and service times are on average equal to 16 minutes per customer. What is the number of customers waiting in the queue on average? O&1.333 Ob.4.0 Oc.0.952 Od32 O.0.152

QUESTION 7 A simple visual aid is better to use than one that describes complex relationships between many entities. O True O False

Question 9 According to force-field theory, a state of inertia occurs when A an organization increases the forces for change. an organization reduces resistance to change. the forces for change decreases while the resistance to change drops. D) the forces for change and the resistance to change are evenly balanced. the forces for change decrease while resistance to change increases. E amaining

14 Question 14 options:         N         embodies a team concept, is based on the principle of mutual contribution by employer and employees

Question 41 of 50 A customer complains about an expensive bill in an online review of a plumbing company. What is a good way to empathize when writing a response? "We're sorry to hear that you're unhappy with your bill. We're confident that our pricing is in line with industry standards." "We're sorry you feel that way, and yet our prices are fair and reflect the quality of our work." "We understand that unexpected expenses can be frustrating, and we apologize for any inconvenience this caused." "We understand that these things can affect mental health, and we apologize for any inconvenience this caused." Navt

Question 54 It is possible for companies to use some combination of push and pull strategy. O True O False

Question 5 You are receiving an shipment and come across a box of shaving cream. What should you do? Please choose all that apply. Receive the shaving cream Raise an Andon CSecure it well with bubble wrap after scanning it in O Note is as Flammable on your workstation Submit

Every organization has certain functional areas, for example divisions, departments, marketing, IT.    Question 27 options:   True   False

Question 44 of 50 What is the best way to use the Feel, Felt, Found method to tell a customer that the price of their monthly gym membership is increasing? "I feel your frustration and have felt the same way in the past. Then I found that having a gym of this caliber was worth paying the higher membership price." "I feel that even with the price increase, the membership fee is worth it. I felt upset when the change went into effect too, but we found that we lost only a very small percentage of members." "I feel your frustration, and a lot of other members have felt the same way. While nobody likes a price increase, we have found that members can save money by taking advantage of our free classes." "I feel your pain and you're right. We all feel upset when we find out that we have to pay more for the same service. But then we found that to stay in business, we simply had to raise our rates." Previous Next