Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.7 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. Agan's management would like to evaluate two alternatives: Use one consultant with an average service time of 8 minutes per customer. Expand to two consultants, each of whom has an average service time of 10 minutes per customer. If the consultants are paid $19 per hour and the customer waiting time is valued at $29 per hour for waiting time prior to service, should Agan expand to the two-consultant system? No What is the total cost for each scenario? Round your answers to the nearest cent. The total cost for the first scenario where there is one consultant with an average service time of 8 minutes per customer is $ fill in the blank 2 . The total cost for the second scenario where there are two consultants with an average service time of 10 minutes per customer is $ fill in the blank 3
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- On average, how much time would a server need to spend on a customer to achieve a service rate μ, with 30 customers per hour?arrow_forwardFantastic styling salon is run by three stylists, each capable of serving five customers per hour, on average. If all customers wait in a common line for the next available stylist, how long would a customer wait in line, on average before being servedarrow_forward130) please please help me with this! Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods, about 106 customers arrive per hour for service. Given the number of tables and chairs, and the typical time it takes to serve a customer, the owners estimate they can serve, on average, about 162 customers per hour. Use Exhibit 4.6. Furthermore, the owners anticipate that in one year their demand will double as long as they can provide good service to their customers. a. Currently, during these nights, are they in the zone of service, the critical zone, or the zone of nonservice? EXIBIT IS THE PICTURE ADDED O Critical zone O Zone of service O Zone of nonservice b. Next year, after demand doubles, what must the service capacity increase to (at minimum) to stay out of the critical zone?Note:…arrow_forward
- Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.6 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) ?=?=Lq=L=Wq= hW= hPw= (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) Wq (in minutes) = min, which is than the desired wait time, so the goal met. What action do you recommend? (Select all that apply.) Increase the mean service rate.Decrease the mean service rate.There is no need to change the current operating parameters.Hire another…arrow_forwardVirginia's Ron McPherson Electronics Corporation retains a service crew to repair machine breakdowns that occur on an average of λ = 4 per 8-hour workday (approximately Poisson in nature). The crew can service an average of μ = 6 machines per workday, with a repair time distribution that resembles the negative exponential distribution. a) The utilization rate of this service system (round your response to two decimal places)arrow_forward
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