Acme Materials Company manufactures and sells synthetic coatings that can withstand high temperatures. Its primary customers are aviation manufacturers and maintenance companies. The following table contains financial information pertaining to cost of quality (COQ) in 2022 and 2023 (in thousands of dollars): Sales Materials inspection In-process (production) inspection Finished product inspection Preventive equipment maintenance Scrap (net) Warranty repairs Product design engineering Vendor certification Direct costs of returned goods. Training of factory workers Product testing-equipment maintenance Product testing labor Field repairs Rework before shipment Product-liability settlement Emergency repair and maintenance 2022 $ 15,800 280 158 230 18 480 680 148 22 255 38 58 190 68 220 340 180 2023 $ 19,800 58 123 68 58 280 430 250 58 78 138 58 88 38 198 58 73 Are financial or nonfinancial quality measures likely of more use to (a) managers or (b) operating personnel? Why?

Essentials of Business Analytics (MindTap Course List)
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ISBN:9781305627734
Author:Jeffrey D. Camm, James J. Cochran, Michael J. Fry, Jeffrey W. Ohlmann, David R. Anderson
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Chapter2: Descriptive Statistics
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Acme Materials Company manufactures and sells synthetic coatings that can withstand high temperatures. Its primary
customers are aviation manufacturers and maintenance companies. The following table contains financial information
pertaining to cost of quality (COQ) in 2022 and 2023 (in thousands of dollars):
Sales
Materials inspection
In-process (production) inspection
Finished product inspection
Preventive equipment maintenance
Scrap (net)
Warranty repairs
Product design engineering
Vendor certification
Direct costs of returned goods
Training of factory workers
Product testing-equipment maintenance
Product testing labor
Field repairs
Rework before shipment
Product-liability settlement
Emergency repair and maintenance
2022
$ 15,800
280
158
230
18
480
680
148
22
255
38
58
190
68
220
340
180
2023
$ 19,800
58
123
68
58
280
430
250
58
78
138
58
88
38
198
58
73
5. Are financial or nonfinancial quality measures likely of more use to (a) managers or (b) operating personnel? Why?
Transcribed Image Text:! Required information [The following information applies to the questions displayed below.] Acme Materials Company manufactures and sells synthetic coatings that can withstand high temperatures. Its primary customers are aviation manufacturers and maintenance companies. The following table contains financial information pertaining to cost of quality (COQ) in 2022 and 2023 (in thousands of dollars): Sales Materials inspection In-process (production) inspection Finished product inspection Preventive equipment maintenance Scrap (net) Warranty repairs Product design engineering Vendor certification Direct costs of returned goods Training of factory workers Product testing-equipment maintenance Product testing labor Field repairs Rework before shipment Product-liability settlement Emergency repair and maintenance 2022 $ 15,800 280 158 230 18 480 680 148 22 255 38 58 190 68 220 340 180 2023 $ 19,800 58 123 68 58 280 430 250 58 78 138 58 88 38 198 58 73 5. Are financial or nonfinancial quality measures likely of more use to (a) managers or (b) operating personnel? Why?
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