MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN: 9781119256830
Author: Amos Gilat
Publisher: John Wiley & Sons Inc
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Step 1
(a) What is an estimate of the proportion of calls not resulting in a satisfactory outcome for the customer
when the center is in control?
A proportion of the calls not resulting in a satisfactory outcome is to be found. This proportion will have the
following form.
number of unsatisfactory outcome calls
proportion
total number of calls
There were 10 samples, each with 100 calls. Therefore, the total number of calls is
10(100) =
The given data represent the number of calls in samples of 100 that resulted in
unsatisfactory resolution of customer calls.
6.
4
4
4
7
8
The total number of calls not resulting in a satisfactory outcome will be the sum of the values in the data. The
data gives a sum of
such calls.
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Transcribed Image Text:Step 1 (a) What is an estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control? A proportion of the calls not resulting in a satisfactory outcome is to be found. This proportion will have the following form. number of unsatisfactory outcome calls proportion total number of calls There were 10 samples, each with 100 calls. Therefore, the total number of calls is 10(100) = The given data represent the number of calls in samples of 100 that resulted in unsatisfactory resolution of customer calls. 6. 4 4 4 7 8 The total number of calls not resulting in a satisfactory outcome will be the sum of the values in the data. The data gives a sum of such calls. Submit Skip (you cannot come back)
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