A nurse in the rehabilitation division states to her head nurse, Mr. Tyler, "I need the day off and you didn't give it to me!" The head nurse replies, "Well, I wasn't aware you needed the day off, and it isn't possible since staffing is so inadequate." Instead of this exchange, what communication by the nurse would have been more effective? a. "Mr. Tyler, I placed a request to have August 8th off, but I'm working and I have a doctor's appointment." b. "Mr. Tyler, I would like to discuss my schedule with you. I requested the 8th of August off for a doctor's appointment. Could I make an appointment?" c. "Mr. Tyler, I will need to call in on the 8th of August because I have a doctor's appointment." d. "Mr. Tyler, since you didn't give me the 8th of August off, will I need to find someone to work for me?"

A nurse in the rehabilitation division states to her head nurse, Mr. Tyler, "I need the day off and you didn't give it to me!" The head nurse replies, "Well, I wasn't aware you needed the day off, and it isn't possible since staffing is so inadequate." Instead of this exchange, what communication by the nurse would have been more effective? a. "Mr. Tyler, I placed a request to have August 8th off, but I'm working and I have a doctor's appointment." b. "Mr. Tyler, I would like to discuss my schedule with you. I requested the 8th of August off for a doctor's appointment. Could I make an appointment?" c. "Mr. Tyler, I will need to call in on the 8th of August because I have a doctor's appointment." d. "Mr. Tyler, since you didn't give me the 8th of August off, will I need to find someone to work for me?"

Comprehensive Medical Assisting: Administrative and Clinical Competencies (MindTap Course List)

6th Edition

ISBN:9781305964792

Author:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa

Publisher:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa

Chapter11: Telecommunications

Section: Chapter Questions

Problem 7CR

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A nurse in the rehabilitation division states to her head nurse,Mr. Tyler, “I need the day off and you didn’t give it to me!”The head nurse replies, “Well, I wasn’t aware you needed theday off, and it isn’t possible since staffing is so inadequate.”Instead of this exchange, what communication by the nursewould have been more effective? a. “Mr. Tyler, I placed a request to have August 8th off, butI’m working and I have a doctor’s appointment.”b. “Mr. Tyler, I would like to discuss my schedule with you. Irequested the 8th of August off for a doctor’s appointment.Could I make an appointment?”c. “Mr. Tyler, I will need to call in on the 8th of Augustbecause I have a doctor’s appointment.”d. “Mr. Tyler, since you didn’t give me the 8th of August off,will I need to find someone to work for me?”
You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, my mother was in to see the doctor yesterday. Ever since then she has been quite upset. She won’t talk to me about it. I want to know what is going on.”
Mrs. Marshall was admitted to your surgical progressive care unit after repair of AAA. Her husband and son have been at her bedside continuously and are planning to stay through the night in spite of posted visiting hours . the best therapeutic action would be to a. ask the family members to to comply with visiting restrictions b. ask the family to relocate the waiting area c. assess the patients response to family presence d. provide nearby lodging locations Search Results
Which statements or questions would be appropriate inestablishing a discharge plan for a patient who has had majorabdominal surgery?a. “I’ll bet you will be so glad to be home in your own bed.”b. “What are your expectations for recovery from yoursurgery?”c. “Be sure and take your pain medications and change yourdressing.”d. “You will just be fine! Please stop worrying.”Which statements or questions would be appropriate inestablishing a discharge plan for a patient who has had majorabdominal surgery?a. “I’ll bet you will be so glad to be home in your own bed.”b. “What are your expectations for recovery from yoursurgery?”c. “Be sure and take your pain medications and change yourdressing.”d. “You will just be fine! Please stop worrying.”
As she hangs up the phone, Ling realizes she has a decision to make. Her sister, Naomi, is being discharged after an unexpected hospitalization and will need nursing care at home for several weeks. As a registered nurse, Ling is used to fielding requests for minor care and advice from family members and friends. This situation however, will be more difficult to navigate. She knows her family will want her to be involved in Naomi’s care, and if she’s honest with herself, she would like to be as well. Questions: 1. But would it be the best approach for everyone involved? 2. How will Ling keep separate her roles as nurse and sister? 3. What information does the CNO standards provide to help guide her decision?
Using the just described scenario, identify the cognitive,technical, interpersonal, and ethical/legal skills you wouldneed to meet the nursing needs of this woman. If possible,compare your list with that of an experienced nurse anddiscuss differences.
What is a good practice when leaving an operating equipment unattended? (A Record the equipment using a video camera so you can review the observations while you are away B Ask another student in the next room to supervise the equipment for you C) Leave a note that says "I'll be back in a few minutes. Thank you!" D Provide fail safe provisions with your phone number to contact in case of emergency
With the multiple tasks to be completed by you as a support worker in a long-term care facility: *Who do you report to? * List some of the specific issues and challenges you will face working in this environment * Explain your answers.
A visiting nurse is performing a family assessment of ayoung couple caring for their newborn who was diagnosedwith cerebral palsy. The nurse notes that the mother’s hairand clothing are unkempt, the house is untidy, and themother states that she is “so busy with the baby that I don’thave time to do anything else.” What would be the priorityintervention for this family?a. Arrange to have the infant removed from the home.b. Inform other members of the family of the situation. c. Increase the number of visits by the visiting nurse.d. Notify the care provider and recommend respite care forthe mother.
How should the nurse treat a patient of Italian descent in order to enhance the possibility of adherence to a medical regimen to improve the patient's condition?
he client is being discharged with nitroglycerin (Nitrostat) for sublingual use. While planning clienteducation, what instruction will the nurse include?a. “Swallow three tablets immediately for pain and call 911.”b. “Put one tablet under your tongue for chest pain. If pain does not subside, you may repeat in 5 minutes, taking no more than three tablets.”c. “Call your health care provider when you have chest pain. He will tell you how many tablets to take.”d. “Place three tablets under your tongue and call 911.”Explain why letter b is the right answer and why the other options are incorrect.
Mr. James is 72 and has paraplegia because of an accident that occurred several years ago. His caregivers report that recently he has begun to make sexually suggestive remarks. While you are giving him his a.m. care, he keeps touching you in private areas and makes frequent sexually suggestive remarks. The other support workers tell you that they just ignore him or joke around with him about his actions. What would you say to Mr. James when he touches you in private areas? How would you respond to his suggestive remarks? What would you say to your colleagues who suggest that you ignore or joke with Mr. James? Has this type of situation ever occurred to you? How did you handle it then? What would you do differently after studying this chapter? If your answer to first question is “NO”. Explain what you have learned something valuable in this chapter that you could use in the future.