A NORFOLK STATE UNIVERSITY PREPARING COMPETENT, COMPASSIONATE, COLLABORATIVE, AND COMMITTED LEADERS On-Line Course Syllabus HSM-300 Health Services Management - Three Credits ||| Group Project - Mock Interview Each group is required to participate in a Mock Interview for a Customer Service Representative position that will be in a Community Hospital. The group report will be graded based on the details noted below. Instructions: 1. Select a group leader. 2. Participate in a mock interview regarding the above position. You may participate in two ways: a. Complete the interview at the career center at NSU or b. Complete the interview with a group member. 3. Every member of the group must complete an interview or be interviewed for this mock Customer Service position. 4. Every member of the group who was interviewed, should reflect on the interview process and any feedback they received from the person who interviewed them and write a minimum of two well written paragraphs on your entire experience (Note: 2 well written paragraphs equal one full page double spaced). 5. Your entire experience should include but not be limited to the following: • What questions were asked in the interview? • Were there any questions that you struggled to answer? What comments were shared by the interviewer at the end of the interview? Did the interviewer share any recommendations, suggestions etc. Did you feel as though you would be offered the job? Why or why not? NORFOLK STATE UNIVERSITY We see the future in y PREPARING COMPETENT, COMPASSIONATE, COLLABORATIVE, AND COMMITTED LEADERS 6. Submit your paragraphs to the group leader who will compile all the paragraphs from the different members of the group in a cohesive and readable format ensuring use of APA 7th edition. This should be done at least one week prior to the due date. Putting everyone's input into one constructive paper requires "organization and accuracy". Your paper must flow cohesively in a systematic order. 7. The group leader will send a copy of the report to each member for review and editing. 8. Once finalized, the group leader will download the paper in Blackboard. One grade will be issued to all members of the group. If the group leader states any member has not participated in the group project, once validated, that student will receive a zero for this assignment. Tips to Consider: ⚫ Review Chapter 19, "The Selection Process (Dunn & Haimann's, Healthcare Management) • Prepare your interview - conduct research to ensure your interview questions are not biased or misleading. There are lots of examples on the internet. Decide ahead of time where your interview will be conducted. In your paper, the first section is your introduction. I will be looking for: How did this group prepare for the interview Did you utilize directive or non-directive interview - or both. • Please submit a list of the interview questions that were asked. What were your results? ⚫ Based on your results, what is your conclusion?

A NORFOLK STATE UNIVERSITY PREPARING COMPETENT, COMPASSIONATE, COLLABORATIVE, AND COMMITTED LEADERS On-Line Course Syllabus HSM-300 Health Services Management - Three Credits ||| Group Project - Mock Interview Each group is required to participate in a Mock Interview for a Customer Service Representative position that will be in a Community Hospital. The group report will be graded based on the details noted below. Instructions: 1. Select a group leader. 2. Participate in a mock interview regarding the above position. You may participate in two ways: a. Complete the interview at the career center at NSU or b. Complete the interview with a group member. 3. Every member of the group must complete an interview or be interviewed for this mock Customer Service position. 4. Every member of the group who was interviewed, should reflect on the interview process and any feedback they received from the person who interviewed them and write a minimum of two well written paragraphs on your entire experience (Note: 2 well written paragraphs equal one full page double spaced). 5. Your entire experience should include but not be limited to the following: • What questions were asked in the interview? • Were there any questions that you struggled to answer? What comments were shared by the interviewer at the end of the interview? Did the interviewer share any recommendations, suggestions etc. Did you feel as though you would be offered the job? Why or why not? NORFOLK STATE UNIVERSITY We see the future in y PREPARING COMPETENT, COMPASSIONATE, COLLABORATIVE, AND COMMITTED LEADERS 6. Submit your paragraphs to the group leader who will compile all the paragraphs from the different members of the group in a cohesive and readable format ensuring use of APA 7th edition. This should be done at least one week prior to the due date. Putting everyone's input into one constructive paper requires "organization and accuracy". Your paper must flow cohesively in a systematic order. 7. The group leader will send a copy of the report to each member for review and editing. 8. Once finalized, the group leader will download the paper in Blackboard. One grade will be issued to all members of the group. If the group leader states any member has not participated in the group project, once validated, that student will receive a zero for this assignment. Tips to Consider: ⚫ Review Chapter 19, "The Selection Process (Dunn & Haimann's, Healthcare Management) • Prepare your interview - conduct research to ensure your interview questions are not biased or misleading. There are lots of examples on the internet. Decide ahead of time where your interview will be conducted. In your paper, the first section is your introduction. I will be looking for: How did this group prepare for the interview Did you utilize directive or non-directive interview - or both. • Please submit a list of the interview questions that were asked. What were your results? ⚫ Based on your results, what is your conclusion?