MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN: 9781119256830
Author: Amos Gilat
Publisher: John Wiley & Sons Inc
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A market research group would like to know the satisfaction of subscribers in terms of
the quality of service provided by Smart Communications and Globe Telecom. Using a
survey, they gathered data from two independent samples. The data below summarizes
the average customer satisfaction score (out of 10) towards the quality of services of
their mobile providers. The satisfaction score is assumed to be normally distributed with
unknown and UNEQUAL population variances.
Statistics
Smart Communications
Globe Telecom
Mean
4.20
3.15
Standard Deviation
1.25
2.25
Sample Size
25
20
a) Is there a difference in the average satisfaction scores of subscribers from Smart
Communications and Globe Telecom? Make the comparisons at the 10% and 5% levels
of significance.
b) On average, are subscribers from Smart Communications more satisfied with their
service provider than from the subscribers from Globe Telecom? Use the 5% and 1%
levels of significance.
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Transcribed Image Text:A market research group would like to know the satisfaction of subscribers in terms of the quality of service provided by Smart Communications and Globe Telecom. Using a survey, they gathered data from two independent samples. The data below summarizes the average customer satisfaction score (out of 10) towards the quality of services of their mobile providers. The satisfaction score is assumed to be normally distributed with unknown and UNEQUAL population variances. Statistics Smart Communications Globe Telecom Mean 4.20 3.15 Standard Deviation 1.25 2.25 Sample Size 25 20 a) Is there a difference in the average satisfaction scores of subscribers from Smart Communications and Globe Telecom? Make the comparisons at the 10% and 5% levels of significance. b) On average, are subscribers from Smart Communications more satisfied with their service provider than from the subscribers from Globe Telecom? Use the 5% and 1% levels of significance.
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