A customer service department has the following resolution response time data:                            Average Response Time First contact                     0.25 hr. Service scheduling          0.50 hr. Wait for service             24.00 hrs. Service                            1.50 hrs. Total resolution time     26.25 hrs.   What is the value-added ratio (rounded to one decimal place) in this process?   a. 8.6%   b. 91.4%   c. 5.7%   d. 28.6%

K Claudine Soosay recorded the following times assembling a watch: Observation No. 1234567co 8 Time (minutes) 0.12 0.10 0.11 0.11 0.15 0.10 0.10 0.10 Observation No. 9 10 11 12 13 14 15 16 Time (minutes) 0.11 0.08 0.11 0.10 0.10 0.11 0.14 0.08

24. The Left and Right Hand chart which shows the movements of the left and the right hand is also called Operator Process Chart Operations Process Chart Clerical Process Chart O Worker Process Chart

As part of an insurance company’s training program, participants learn how to conduct an analysis of clients’ insurability. The goal is to have participants achieve a time in the range of 30 to 45 minutes. Test results for three participants were the following: Armand, a mean of 36.0 minutes and a standard deviation of 3.0 minutes; Jerry, a mean of 34.0 minutes and a standard deviation of 2.0 minutes; and Melissa, a mean of 37.5 minutes and a standard deviation of 1.7 minutes. a.Compute process capability for the participants and determine whether each is capable. (Do not round intermediate calculations. Round your answers to 2 decimal places.) Melissa ? Cp what is it