A customer service department has the following resolution response Average Response Time First contact Service scheduling Wait for service Service 0.25 hr. 0.50 hr. 24.00 hrs. 1.50 hrs. 26.25 hrs. dla: Total resolution time What is the value-added ratio (rounded to one decimal place) in this process? Oa. 8.6% Ob. 91.4% Oc. 28.6% Od. 5.7%

A customer service department has the following resolution response Average Response Time First contact Service scheduling Wait for service Service 0.25 hr. 0.50 hr. 24.00 hrs. 1.50 hrs. 26.25 hrs. dla: Total resolution time What is the value-added ratio (rounded to one decimal place) in this process? Oa. 8.6% Ob. 91.4% Oc. 28.6% Od. 5.7%

Essentials Of Business Analytics

1st Edition

ISBN:9781285187273

Author:Camm, Jeff.

Publisher:Camm, Jeff.

Chapter6: Data Mining

Section: Chapter Questions

Problem 11P

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