MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN: 9781119256830
Author: Amos Gilat
Publisher: John Wiley & Sons Inc
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(c)
Which retailer, if either, appears to have the greater customer satisfaction?
Supermarket 1
Supermarket 2
neither
Provide a 95% confidence interval for the difference between the population mean customer satisfaction scores for the two retailers. (Use x, – x,. Round your answers to two decimal places.)
to
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Transcribed Image Text:(c) Which retailer, if either, appears to have the greater customer satisfaction? Supermarket 1 Supermarket 2 neither Provide a 95% confidence interval for the difference between the population mean customer satisfaction scores for the two retailers. (Use x, – x,. Round your answers to two decimal places.) to
A consumer product testing organization uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets. Each survey respondent is asked to rate a specified
supermarket based on a variety of factors such as: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each
respondent with 100 meaning the respondent is completely satisfied in terms of all factors. Suppose sample data representative of independent samples of two supermarkets' customers are shown
below.
Supermarket 1
Supermarket 2
= 290
300
X1
= 89
X, = 88
(a) Formulate the null and alternative hypotheses to test whether there is a difference between the population mean customer satisfaction scores for the two retailers. (Let u,
= the population mean
satisfaction score for Supermarket 1's customers, and let u,
the population mean satisfaction score for Supermarket 2's customers. Enter != for + as needed.)
Ho:
Ha:
(b) Assume that experience with the satisfaction rating scale indicates that a population standard deviation of 13 is a reasonable assumption for both retailers. Conduct the hypothesis test.
Calculate the test statistic. (Use u, - u,. Round your
nswer to two decimal places.)
Report the p-value. (Round your answer to four decimal places.)
p-value
At a 0.05 level of significance what is your conclusion?
Reject Ho. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
Do not reject Ho. There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
Reject Ho.
There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
Do not reject Ho. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
expand button
Transcribed Image Text:A consumer product testing organization uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets. Each survey respondent is asked to rate a specified supermarket based on a variety of factors such as: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all factors. Suppose sample data representative of independent samples of two supermarkets' customers are shown below. Supermarket 1 Supermarket 2 = 290 300 X1 = 89 X, = 88 (a) Formulate the null and alternative hypotheses to test whether there is a difference between the population mean customer satisfaction scores for the two retailers. (Let u, = the population mean satisfaction score for Supermarket 1's customers, and let u, the population mean satisfaction score for Supermarket 2's customers. Enter != for + as needed.) Ho: Ha: (b) Assume that experience with the satisfaction rating scale indicates that a population standard deviation of 13 is a reasonable assumption for both retailers. Conduct the hypothesis test. Calculate the test statistic. (Use u, - u,. Round your nswer to two decimal places.) Report the p-value. (Round your answer to four decimal places.) p-value At a 0.05 level of significance what is your conclusion? Reject Ho. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers. Do not reject Ho. There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers. Reject Ho. There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers. Do not reject Ho. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
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