Answered: A call comes into the crisis line from…

Ciccarelli: Psychology_5 (5th Edition)

5th Edition

ISBN:9780134477961

Author:Saundra K. Ciccarelli, J. Noland White

Publisher:Saundra K. Ciccarelli, J. Noland White

Chapter1: The Science Of Psychology

Section: Chapter Questions

Problem 1TY

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Question

A call comes into the crisis line from a hysterical pregnant, mother who has a broken down car. She is trying to get to Oklahoma and escape her abusive boyfriend. She is unsure of her actual location and is so desperate she is contemplating robbing a liquor store with a gun she has in the car. The crisis line worker attempts to talk her out of her contemplated action.

How would you terminate this case?

Amy gives several indicators of being desperate – she is fleeing domestic violence, is pregnant with no money and nowhere to go, and repeats that she is very fearful. How does the crisis worker establish rapport with Amy and engage her in sharing more information?

What questions would you ask Amy when you learn she has a gun, and why? Give specific examples of dialogue.

Do you think the crisis worker conducted a sufficient evaluation of Amy’s potential danger to herself? What else might you have asked?

Had the scenario continued, what outcomes of the call might the crisis worker have sought? What would you want Amy to contract to do?

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