4. Crystal Jet is a secretary for a large bank. Crystal Jet is in charge of customer service. A customer calls and demands to talk with the manager of the bank. Crystal Jet has been instructed not to forward calls to the bank manager and handle such calls himself. The man starts using abusive language. What should Crystal Jet do?
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- 5. Patricia owns significant shares in an airline. There has been much speculation in the news that the price of oil may go up, negatively impacting the airline's profits. Patricia is contemplating buying stock in an oil and gas company as a way to cover her investment. This risk management strategy is commonly known as a. Self-insurance b. Hedging c. Loss Prevention d. AvoidanceTariq just bought a new cell phone. He is trying to transfer the contact information from his old phone to his new one, but he isn’t having any success. He called his cell phone carrier’s customer service department. The representative who answered the call was unable to help, so she transferred Tariq to a different department. The representative in that department talked Tariq through the process of transferring the contact information, politely answering any questions Tariq had. The transfer was successful. Two days later, the representative Tariq first spoke to called him to make sure the phone was working as he wished and asked if Tariq had any other questions or problems. Imagine you are Tariq and think about his experience. Using what you learned in this lesson, answer the following questions: Do you think Tariq had a positive customer service experience? Explain why or why not. What did the representatives do to create the experience you think Tariq had? Identify what was…Tariq just bought a new cell phone. He is trying to transfer the contact information from his old phone to his new one, but he isn’t having any success. He called his cell phone carrier’s customer service department. The representative who answered the call was unable to help, so she transferred Tariq to a different department. The representative in that department talked Tariq through the process of transferring the contact information, politely answering any questions Tariq had. The transfer was successful. Two days later, the representative Tariq first spoke to called him to make sure the phone was working as he wished and asked if Tariq had any other questions or problems. Imagine you are Tariq and think about his experience. Using what you learned in this lesson, answer the following questions: Do you think Tariq had a positive customer service experience? Explain why or why not. What did the representatives do to create the experience you think Tariq had? Identify what was…
- Tariq just bought a new cell phone. He is trying to transfer the contact information from his old phone to his new one, but he isn’t having any success. He called his cell phone carrier’s customer service department. The representative who answered the call was unable to help, so she transferred Tariq to a different department. The representative in that department talked Tariq through the process of transferring the contact information, politely answering any questions Tariq had. The transfer was successful. Two days later, the representative Tariq first spoke to called him to make sure the phone was working as he wished and asked if Tariq had any other questions or problems. Imagine you are Tariq and think about his experience. Using what you learned in this lesson, answer the following questions: Do you think Tariq had a positive customer service experience? Explain why or why not. What did the representatives do to create the experience you think Tariq had? Identify what was…What is the correct procedure when you have been notified that a cheque from a tenant, which has been deposited into the trust account, has been dishonoured - 1)Make a note on the tenant file NOT to accept future cheques drag_ 2)If this can't be done immediately, cancel the receipt and reverse the transaction drag_ 3) Contact the tenant immediately to replace the dishonoured cheque amount drag_ 4) If needed, contact the landlord and advise them of the situationAs part of a company's program to protect the confidentiality of consumer's information, the company is required to: A) have an on-site paper shredder. B) secure bonding for janitorial staff or other after-hours workers on the company's premises. C) designate an employee to coordinate the company's information security program. D) have the company's information security program reviewed by an outside auditor at least once every four years.
- Provide an example of a representative of a federal agency that requires safety record keeping and reporting. What is the representative's plan regarding the effectiveness of their procedures and the value of such records for the agency in attempting to meet the laws and regulations that require such records and reports.State True or False: If you work for a business that monitors phone calls with a pen register (an electronic device that records information about calls to or from a particular phone extension), your employer has the right to maintain and examine a list of phone numbers dialed by your extension and how long each call lasted.Madelle sought Sales Associate Sally's help in the search of an affordable townhouse in her area. Sally agreed to show Madelle some properties once Madelle signed a buyer representation agreement. Madelle agreed but was surprised to see the name of Broker Sam on the contract and asked Sally why that was so. Decide which of the following BEST represents what Sally's response should be. That allows Sam to step in if anything happens to Sally. It's just a way of tracking the activity of sales associates who work within the brokerage. Q { Search Agency relationships are created on the broker level. Sally would be splitting her commission with Broker Sam. 19:13
- Jane has just been hired as the head of the Payroll Department at R&S Electronics Service Company, a firm of 75 employees. She was hired by Eddie, the General Manager of the company, who informed her of the need for maintaining strict confidentiality regarding employee salaries and pay scales. He also informed her that he fired the previous Payroll Department head for breaking that confidentiality by discussing employees’ salaries. She was also formally introduced to Brad, the owner, who told her to see him if she has any questions or problems. Both Brad and Eddie made her feel welcome. After three months of employment, Jane begins to wonder why Greg makes so much more in commissions than the other service technicians. She assumes that he must be highly qualified and must work rapidly because she has overheard Brad commending Greg on his performance on several occasions. She has also noticed Brad, Eddie, and Greg having lunch together frequently. One day, Eddie gives Jane the stack…Jane has just been hired as the head of the Payroll Department at R&S Electronics Service Company, a firm of 75 employees. She was hired by Eddie, the General Manager of the company, who informed her of the need for maintaining strict confidentiality regarding employee salaries and pay scales. He also informed her that he fired the previous Payroll Department head for breaking that confidentiality by discussing employees’ salaries. She was also formally introduced to Brad, the owner, who told her to see him if she has any questions or problems. Both Brad and Eddie made her feel welcome. After three months of employment, Jane begins to wonder why Greg makes so much more in commissions than the other service technicians. She assumes that he must be highly qualified and must work rapidly because she has overheard Brad commending Greg on his performance on several occasions. She has also noticed Brad, Eddie, and Greg having lunch together frequently. One day, Eddie gives…Jane has just been hired as the head of the Payroll Department at R&S Electronics Service Company, a firm of 75 employees. She was hired by Eddie, the General Manager of the company, who informed her of the need for maintaining strict confidentiality regarding employee salaries and pay scales. He also informed her that he fired the previous Payroll Department head for breaking that confidentiality by discussing employees’ salaries. She was also formally introduced to Brad, the owner, who told her to see him if she has any questions or problems. Both Brad and Eddie made her feel welcome. After three months of employment, Jane begins to wonder why Greg makes so much more in commissions than the other service technicians. She assumes that he must be highly qualified and must work rapidly because she has overheard Brad commending Greg on his performance on several occasions. She has also noticed Brad, Eddie, and Greg having lunch together frequently. One day, Eddie gives Jane the stack…