13.What is VoIP? If you were a business owner, whatfactors would you consider to be important inorder to switch to VoIP for your phone system?

Introduction

A phone system refers to the hardware and software used to manage incoming and outgoing telephone calls in an organization. It can include both physical devices like desk phones and virtual tools like softphones that run on computers or mobile devices. A phone system can also include features such as call routing, voicemail, call recording, call analytics, and more. The purpose of a phone system is to facilitate communication between individuals or teams within an organization and with external parties.