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- Q1 (a). Identify and explain two types of costs of quality, one that is incurred prior to production and another that is after production. (b). How do you achieve minimum total costs of quality? (explain with reference to cost of quality curves)Product with high quality should provide following characteristics. Give 02 examples each.Differentiate the 4 cost of quality and give examples
- In what ways could each of the factors listed contribute to poor quality?f. Product design1) Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer. A Manufacturing firm is planning to implement quality management in the factory? Briefly describe the four major categories of costs that are associated with quality that this firm will have to consider?In response to intensive foreign competition, the management of Florex Company has attempted over the past year to improve the quality of its products. A statistical process control system has been installed and other steps have been taken to decrease the amount of warranty and other field costs, which have been trending upward over the past several years. Costs relating to quality and quality control over the last two years are given below: Costs (in thousands) Last Year This Year Inspection $ 720 $ 909 Quality engineering $ 450 $ 765 Depreciation of test equipment $ 675 $ 270 Rework labor $ 1,080 $ 1,530 Statistical process control $ 0 $ 225 Cost of field servicing $ 1,350 $ 1,260 Supplies used in testing $ 45 $ 81 Systems development $ 720 $ 900 Warranty repairs $ 3,780 $ 1,620 Net cost of scrap $ 630 $ 1,170 Product testing $ 900 $ 1,800 Product recalls $ 3,150 $ 900 Disposal of defective products $ 810 $ 1,080 Sales have been flat over the…
- According to Laudon and Laudon (1999), quality can be defined from both the producer and customer perspectives. How does the consumer’s perspective of quality differ from the producer’s?List a dozen quality indicators (besides NPS) that Celebrityalso measures. (There are 35 on its guest evaluation form.)What is meant by quality?
- 1. Explain any five determinants of product quality 2. Outline the importance of using quality circles in quality improvement initiativesDescribe the different types of costs that make up "Cost of Poor Quality" CoPQ. Give examples.1) Faastprint has identified the following costs given in the table for the month of December’22. a) Classify the various quality costs into the different quality cost categories (prevention, appraisal, internal failure, external failure). b) Analyze the costs/costs categories and suggest which areas Faastprint should address first in an effort to improve their quality. Cost Amount Proofreading $70,000 Quality planning $10,000 Reprinting caused by inspector rejection of product $405,000 Discarded material due to machine failure $75,000 Inspection of printed product $60,000 Reprinting due to customer complaints $40,000 Quality improvement projects $20,000 Correction of typographical errors found after proofreading $30,000