1. Health care is a business characterized by close customer contact. Of the eight determinants of management style, explain the importance of professionalism of employees in a strongly people-centered healthcare organization. 2. Why do many supervisors, especially those who are newer to supervision, tend to favor their primary occupations over their management role? 3. Describe the hazards to the supervisor of falling into the "working trap." 4. Comment on the claim that "the end product of all business is people?" Why is this claim relevant?

Encik Aiman is the Administrative Manager at Pines Castle Homes. He has worked at the company for the past 15 years. However, he notices that Pines Castle Homes is not the cheerful, pleasant workplace it used to be. Back when he was building six homes a year, everyone appeared to be dedicated to meeting deadlines, controlling costs, and keeping customers highly satisfied. They are working like a big family who look after each other and are always around to lend a helping hand. For the past two years the company has grown to build 15 houses and has hired two new employees to cater for the expansion. However, now it seems like everything is falling through the cracks: deadlines are missed, mistakes are made on the houses, and work must be redone. In addition, no one wants to accept responsibility for mistakes, and everyone blames someone else. Encik Aiman has also noticed that tempers are shorter, and he even has found himself arbitrating territorial disputes between departmental…

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