1) Consider the Three Levels of Product discussed in class (and in your textbook). When purchasing business software, a customer asks the salesperson about the availability of training and customer support. Which Level of Product is the customer inquiring about (Core, Actual or Augmented)? Select and briefly explain. Please use no more than 2 short bullet points for your answer.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
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1) Consider the Three Levels of Product discussed in class (and in your textbook). When
purchasing business software, a customer asks the salesperson about the availability of
training and customer support. Which Level of Product is the customer inquiring about (Core,
Actual or Augmented)? Select and briefly explain. Please use no more than 2 short bullet
points for your answer.
2) Why is chewing gum considered a Convenience Product for many consumers? Please use no
more than 2 short bullet points for your answer.
3) Why would Pet Insurance (insurance that covers medical bills for a sick or injured family pet)
be correctly classified as an Unsought Product? Please use no more than 2 short bullet points
for your answer.
4) Service Intangibility means that potential customers of a Landscaping Company cannot see
their newly landscaped lawn until after the service is completed. How might a Marketer for
the landscaping company overcome the customer's risk associated with this service
intangibility? Please use no more than 2 short bullet points for your answer.
Transcribed Image Text:1) Consider the Three Levels of Product discussed in class (and in your textbook). When purchasing business software, a customer asks the salesperson about the availability of training and customer support. Which Level of Product is the customer inquiring about (Core, Actual or Augmented)? Select and briefly explain. Please use no more than 2 short bullet points for your answer. 2) Why is chewing gum considered a Convenience Product for many consumers? Please use no more than 2 short bullet points for your answer. 3) Why would Pet Insurance (insurance that covers medical bills for a sick or injured family pet) be correctly classified as an Unsought Product? Please use no more than 2 short bullet points for your answer. 4) Service Intangibility means that potential customers of a Landscaping Company cannot see their newly landscaped lawn until after the service is completed. How might a Marketer for the landscaping company overcome the customer's risk associated with this service intangibility? Please use no more than 2 short bullet points for your answer.
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