1) Consider the Three Levels of Product discussed in class (and in your textbook). When purchasing business software, a customer asks the salesperson about the availability of training and customer support. Which Level of Product is the customer inquiring about (Core, Actual or Augmented)? Select and briefly explain. Please use no more than 2 short bullet points for your answer.
1) Consider the Three Levels of Product discussed in class (and in your textbook). When purchasing business software, a customer asks the salesperson about the availability of training and customer support. Which Level of Product is the customer inquiring about (Core, Actual or Augmented)? Select and briefly explain. Please use no more than 2 short bullet points for your answer.
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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