GRADUATE PROJECT –BMGT695 RETENTION MANAGEMENT AND EMPLOYEES TURNOVER IN THE BANKING SECTOR Submitted to the Lebanese International University The School of Business In Fulfillment of the Requirements for the Degree of Master in Business Administration By Nathalie Ishak Ishak 50830033 Tripoli, Lebanon Supervised by Khalil Ghazzaoui Ph.D. Fall 2013-2014 DEDICATIONS Start Here… ACKNOWLEDGEMENTS Start Here… ABSTRACT Start Here… TABLE OF CONTENTS PART I: THE THEORETICAL FRAMEWORK 1 CHAPTER 1: INTRODUCING THE GRADUATE PROJECT 1 1. INTRODUCTION 1 2. OVERVIEW OF THE SECTOR/DOMAIN/ORGANIZATIONS 1 CHAPTER 2: LITERATURE REVIEW 1. MAIN TOPIC 1 2. SUBTOPIC 1 1 3. SUBTOPIC 2 1 PART II: …show more content…
If proper action is taken on employee workload, work stress, salary, job satisfaction, and work to family conflict, the turnover ratio alternatively decreases and organization performance will enhance. Derek (2006) found a positive relationship between employee turnover and organization efficiency, and concluded that there is insignificant negative relationship between employee turnover and organizational performance. The reason that why, this research topic was selected because in our environment most of the workers are not satisfied with their jobs and most of them are quiet their jobs when they find relatively better job than that one. The reason is not that they are not competent but there are few factors the effect the commitment and satisfaction of the employee towards their job, some are employee workload, work stress, salary, job satisfaction, and work to family conflict. The research study was scrutinized the fact that employee turnover is positively effect on overall performance of the organization. 1.3. Research Hypothesis The first hypothesis suggests that turnover naturally affects performance. Those that leave are often experienced staff, and it naturally takes time to replace that expertise. They also develop the internal networks required to do their jobs well, which again is difficult to replace in the short-term. A second hypothesis is that companies
High employee turnover, where workers frequently leave and must be replaced, leads to increased spending on recruitment and training and can indicate management problems. Employees often have good reasons for moving on but if too many are leaving an organisation, can be very disruptive.
Retaining employees is one way the turnover rate can decrease, Branham (2000), focuses on retaining valuable employees by incorporating four key elements. The first key elements is, “be a company that people want to work for”. There are many companies that have been labeled as, “employers of choice”. These employers all have something in common, which is how they value their employers (Branham, 2000). They treat their employees with respect and like family. With being an “employer of choice,” people are the most valuable asset; not just customers but employees too. Many companies go above and beyond for their customers, but not for their employees, yet they wonder why they are losing valuable talent.
When we experience things it can affect and mold us into what decisions we make and the ways we see the world. It can mean that your surroundings and upbringings also what we expose ourselves to. The human resource department has an important role to prevent these stereotypes in the workplace and make sure that the workplace has the right culture to help ensure people are engaged with their work. By creating an environment, the people enjoy to be in this can lower the turnover rate at the company. This relates specifically with the possibility of controllable turnover that the employer did not do enough to prevent the employee leaving. Employee turnovers can be costlier than keeping employees happy. While the employer works to keep the employees happy and committed to their work there is a contract between the two. The employer expects the employee to fit the job well and do the performance that is necessary to do the job well. A way that human resource can analyze the performance of its employees is to look at the three major factors that equate to the performance which is the individual ability to perform tasks such as their talents, the effort level expended that deals with employee motivation, and the third is organizational support that is training and development of employees. Performance (P) = Ability (A) x Effort (E) x Support
This paper shall establish a plan for Quality Improvement (QI) activities in an establishment like a therapeutic massage clinic such as the Relax Station. I have been a massage therapist since 1996. My training was in Florida, where I graduated in 1996 with 650 credit hours. I am certified from the school I attended, and am insured by one of the biggest associations for massage therapy, Associated Bodywork and Massage Professionals, (ABMP). I have worked as an employee and a contract worker for massage establishments. I am a contract worker now, but, used to work for Relax Station in Ann Arbor, MI, as an employee. The Relax Station has a problem with keeping staff, and the turnover is high.
The authors of this article give the misconceptions of employee turnover by systematically breaking down myths that organizations tend to believe cause employees to leave the workplace. The misconceptions are replaced with evidence based strategies that show the underlying factors beyond pay compensation that drive turnover in addition the employee morale. One of the meta-analytical relationships that
Employee retention has always been an important focus for human resource managers. Once a company has invested time and money to recruit and train a good employee, it is in their own best interest to retain that employee, to further develop and motivate him so that he continues to provide value to the organization. But, employers must also recognize and tend to what is in the best interest of their employees, if they intend to keep them. When a company overlooks the needs of its employees and focuses only on the needs of the organization, turnover often results. Excessive turnover in an organization is a prime indicator that something is not right in the employee environment. We will look at
All the parties involved in one way or another contributed to the increase in the turnover rate in the restaurant chain. Human resource department failed in providing a set framework to help branch managers in recruiting and maintaining employees. The incompetence of branch managers in selection of the right candidate who seem dedicated to the restaurant caused the rise in turnover. Moreover, candidates who give a false impression of themselves tend to fool interviewers and later quit prematurely. With enough effort from all parties involved, the reduction of the turnover is achievable (Sommerville,
Without the organization or business incurring any loss of performance, employees can generally be replaced. On the other hand skilled and educated positions may create a risk to the organization while leaving. Therefore turnover for skilled and educated professionals incur replacement costs as well as competitive disadvantage of the business.
Employee retention has always been an important focus for human resource managers. Once a company has invested time and money to recruit and train a good employee, it is in their own best interest to retain that employee, to further develop and motivate him so that he continues to provide value to the organization. But, employers must also recognize and tend to what is in the best interest of their employees, if they intend to keep them. When a company overlooks the needs of its employees and focuses only on the needs of the organization, turnover often results. Excessive turnover in an organization is a prime indicator that something is not right in the employee environment. We will look at
The purpose of this article is to explain the construct of job satisfaction and how job satisfaction can make failure on the performance of employees in an organization. This article will be modified to the positive and negative effects of Job satisfaction. Secondly, the essay review will discuss the relationship between employee motivation, job satisfaction and employee achievement.
Different studies demonstrate a conflicting relationship between worker turnover and productivity, at the same time, there is general sentiment that high turnover rates can have an extraordinary impact on company’s performance (Bluedorn, 1982) because turnover can bring about interruption and disturbance is adversely identified with productivity. Hence turnover can influence an organization's funds, proficiency, profitability and assets. Koh and Goh (1995) point out that while the turnover of employees can have positive results, such as improving poor performers, encouraging new ideas and help employee get more chance to develop their career, the expenses connected with employee turnover can be considerable. These incorporate the expense of training and recruitment, and poor organization spirit and image. Working attitude elements, for example, participant and satisfaction do not seem to influence turnover goal
I once worked in the HR department of an organisation in Saudi Arabia and was responsible for recruitment and training of the company’s personnel. Although we used to attract top talent, the company experienced a high rate of turnover among the recruited personnel. The company never seemed to maintain the top talent, the loss of personnel affected the image of the company, and it accrued losses related recruitment and training processes. In most cases, challenges related to high employee turnover are a result of different factors with the main contributing factor being low satisfaction among employees, which could be attributed to different elements. Low satisfaction could be predicated by poor interpersonal communication problem among employees, which lowers their levels of satisfaction.
Behavioral theories of the causes of turnover (Richard Mowday, Lyman Porter, and Richard Steers - The psychology of commitment, absenteeism, and turnover - 1982) accompanied with conducting employee surveys particularly designed to assess basic predictors of turnover (such as job satisfaction), in addition to the support of human resource planners can give enough information to predict how many filled positions can possibly become vacant. This information is more accurate and can be useful mostly when a single organizational department has a large number of employees. Nevertheless, on practice it is less precise when making predictions
There are numerous theories as to why turnover in our industry is so high, and there are many factors that attribute to the issue. In a research study conducted by Roderick D. Iverson of the University of Melbourne, Australia, (1997), Iverson presented a turnover model that he developed outlining variables that contribute to the turnover culture of an organization within the hospitality industry. In his study, Iverson (1997) accredited three different variables including pre-entry, structural, and environmental variables to be those that attribute to an employee’s intent to leave. Within the model structure, Iverson (1997) further broke down each variable and defined specifics that positively or negatively sway a person’s decision to stay at, or leave, an organization. Most noted are the negative forces that attribute to employee turnover.
Employee turnover is very critical and costly to any organization as it further requires efforts and money to recruit and place new employees (Jain, 2007). It should be remembered that turnover rates are directly related with employee morale and working environment.