Workplace Observation a look at Organizational Culture Every organization, whether being a construction agency, a retail store, a manufacturing plant or a government agency has its own unique culture. Organizational culture is the collection of shared values, beliefs, rituals, stories and myths that foster a feeling of community among organizational members. The culture of an organization is in most cases, the reflection if the deeply held values and behaviors of a small group of individuals. In a large organization the Chief Executive Officer (CEO) and other executives will shape the culture. In a small company, the culture may flow from the values held by the founder. A Growing number of organizations are creating vision statements …show more content…
First impressions are everything. Bank of America expects associates to be courteous, professional and knowledgeable to their clients. Have a dress code and enforcing it makes their associates act, look and feel more professional in the workplace even in a call center. Throughout different banking locations and business buildings, Bank of America displays the history of the company with pictures, timelines and stories of how the company evolved and progress into what it is today. The displays also show the different non-profit organization and employee events sponsored by the bank. This provides background for associates and clients to learn more about the company and its dedication to the clients, associates and shareholders. Sunset Parking Services Sunset Parking Services (SPS) is a full service parking Management Company located in San Diego. SPS is broken down into different parking divisions. These divisions include special event parking, Parking lot management, and valet services. We will use the valet division as an example of how communication works within SPS. Starting at the bottom, an account manager (restaurant location) has a team of valets he or she is in control of. An account manager then communicates any information with a district manager who usually looks over seven to eight accounts. The next manager in communication is the
It establish as a large national banking sector which is liable to perform its working activity as customer based banks that is providing the financial services within a small regional high as well as customer based bank. Bank of America uses the global operational system that performs careful operations in order to meet the customer demand and personal needs of Us Trust customers. Basically, the culture of this U.S Trust has a cultural that is just like a genteel that deals with the customer on the bases of the personalized, services category that they demand according to their current and requirement. This process divides in to two parts: execution phrase and assessment phrase.
As Bank of America corporation work to serve our customers, clients and communities, and generate returns for our shareholders, we understand that success is only meaningful when it is achieved the right way, with the right values. Their commitment to this principle is the key to sustaining the public trust and confidence in their company, and the key to long term [success.
Bank of America is advertising its brand and its comprehensive financial service portfolio rather than one individual product or service. There is no mention of any particular product or service throughout the entire commercial.
Bank of America is an American global banking corporation which just provides banking and financial services to individuals and customers. The bank has covers each area, such as serving individuals, providing financial management products and services. Also it covers a larger area and operates in a lot of banking platforms. A change of retailing banking services is provided by the bank to its customers and individuals, (Jorion, 2009). Some of the lending practices at the Bank of America are going through the account, providing credit card facilities, savings account service. Going through the account allows for the deposits of various funds through phones and other technology and monthly waivers for the students who are able and many others suitable (Elsilä, 2015). Providing credit card facilities allow of the cash back rewards and low interests rewards, traveling and many other options to create rewards. It provides individuals enough convenience. Saving account services is basically delivers easy and instant opening of accounts and managing the accounts through many online banks processes. Still, there are many other services as well which includes home loans, retirement specific account and many more. These services aim to provide the best user experience that the customers will gain from the Bank of America. (Bankofamerica.com, 2016)
Bank of America is an amazing bank. In 2002, my family decided to move to Virginia Beach. Since I was 10yrs old, I have banked with Bank of America ever since. The personnel at Bank of America are amazing! Every time I walk in, they greet me by my name and knows my family. In particularly, Bank of America helps me watch my credit cards and bank accounts. A couple of weeks ago, someone tried to use one of my credit cards. I had not realized anything until I received a new card with a different account number. So, I decided to call the company and they explained everything. Overall, I felt safe and secured that my credit card has protection, including my personal information and my accounts. In conclusion, its amazing how Bank of America has
Bank of America is the company I elected to discuss their unique benefits package. Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 58 million consumer and small business relationships with more than 5,900 retail banking offices, more than 18,000 ATMs and award-winning online banking with nearly 30 million active users. Bank of America is among the world's leading wealth management companies and is a global leader in corporate
The main factors of production that Bank of America uses are labor, capital, and land. The company makes significant use of the “labor” category, as it requires many employees to keep the company running. The labor at Bank of America can take on a huge variety of job descriptions, such as bank teller, bank manager, auditor, credit analyst, quality assurance, and hundreds more. These positions all work together to ensure the company makes the best decisions when it comes to handling people’s finances, and the company’s own. Bank of America has a large headquarters and many branches spread across the country, which all require significant amounts of “land” capital to exist. The branches and buildings built on the land can all be considered “capital”.
Bank of America is a global financial services company headquartered in Charlotte, NC. It is one of the world’s largest financial institutions. Bank of America serves over 53 million customers. They serve these customers through 5,500 retail banking offices. Bank of America is known as a leader in the online banking world. Online alone the company services 30 million active users. The company serves customers in all 50 states and more than 40 countries. The company has numerous different lines of business and employs over 260,000 people. (Bank of America 2012)
Right now I will be talking about their internal strengths and weaknesses. One of the companies main strengths is how Bank of America is the leading market in the United States. This company has always set the standards for other businesses. Bank of America is also an extremely well planned and thought out product and service innovation corporation. But, Bank of America also has its weaknesses such as deteriorating asset quality, declining net interest margins and weak wholesale banking operations. Every business is going to suffer from some weaknesses because no one is perfect nor going to be
ORGANIZATIONAL CULTURE, or CORPORATE CULTURE, comprises the attitudes, experiences, beliefs and values of an organization. It has been defined as "the specific collection of values and norms that are shared by people and groups in an organization and that control the way they interact with each other and with stakeholders outside the organization.
Bank of America thrives off of the premise that they are aiming to enhance the financial lives of their customers. Per the Code of Conduct, Bank of America believes in treating all of their customers equally; they claim to expand beyond expectations to deliver satisfactory customer service; they implement discipline to eliminate financial risks to customers; they pride themselves on acting responsibly; and they strive to help individuals to reach their full financial potential. This company enforces the belief that they honor their ethics fully. This includes making
We will prioritize parking space assignments for employees with disabilities, executives and employees who drive company vehicles. We will then allocate our remaining parking spaces on a first-come, first-served basis. Interns and trainees may also receive parking spaces. If you want
Bank of America is a banking company, meaning that it is in competition with other firms like JPMorgan Chase and Wells Fargo and Company. Regarding market share, Bank of America is one of the leading companies and provides a good base pay and benefits package to its employees. Bank of America sits at a position in the market that allows them to offer great rewards and compensation to its staff members. Additionally, the company understands that the marketing and use of its banking services are essential to its sustained success, so Bank of America makes sure that it is capable of attracting and preserving the most excellent aptitude of employees within those areas. The most beneficial compensation strategy that has worked for Bank of America for so many years is basing pay off of the ability of the employee and recognizing their
Bank of America Corporation. Operates as a bank company that provides banking and nonbanking monetary services and merchandise through its banking and numerous nonbanking subsidiaries throughout the US and insure international markets. It operates through 5 segments: client & Business Banking, client land Services, world Banking, world Markets and world Wealth & Investment Management. The buyer & Business banking section offers a wide-ranging vary of credit, banking and investment merchandise and services to shoppers and businesses. Its merchandise embody ancient savings accounts, market savings accounts, CDs, IRAs, noninterest- and fixed costs checking accounts and investment accounts. The client the buyer the patron land Services section provides an in depth line of consumer land merchandise and services to customers nationwide. Its merchandise embody fixed- and adjustable-rate first-lien mortgage loans for home purchase and refinancing wants, HELOC and residential equity loans. The worldwide Banking section provides a variety of lending-related merchandise and services, integrated capital management and treasury solutions to purchasers, and underwriting and consultative services. The worldwide Markets section offers sales and commerce services, which has analysis to institutional purchasers across mounted financial gain, credit, currency, goods and equity businesses. The worldwide Wealth & Investment Management section
Leadership at Commerce Bank knew what it needed to do to be successful in the banking industry. They knew from the get go that they wanted to focus on differentiating themselves from competing banks. They wanted to compete on service rather than price recognizing that their prices weren’t always the best in the industry. Their corporate strategy was set around their customers having a positive, memorable, and consistent experience when they visit any of the Commerce Bank branches. They relied heavily on research to determine why customers left their financial institutions in favor of a competitor and they made it their goal to make Commerce Bank stand out from the rest. Commerce Bank capitalized on what other banks