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Wifi Momentary Loss

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The internet at the house is working fine, in fact I am using it right now. Perhaps it was an issue with which WiFi you were trying to use, or using an incorrect password. I know I had to explain the passwords to you via email, even though that information was all on a informational sheet at the house. I just checked my connection speed at speedtest.net, and it shows over 60 M using the WiFi at the house, which is pretty quick for Hawaii. I only get about 70M hard wired down at my house. I had to re set it a few times during your stay though, so that may have caused a momentary loss. The last emailed comment from you regarding the internet, was that it was totally fine. I know the first two days (with the storms) caused internet issues, …show more content…

However when I saw it, I knew there was an issue. I would have gladly filled it myself, but you replied that you already did it. There is a large note on the Hot Tub, and it is specifically stated in the Lease to not use the hot tub with lotion or sun block on. But apparently that was missed. As shown in the Lease, to drain, sanitize, refill, heat, and add new chemicals is not an inexpensive task, nor is it a quick …show more content…

The Lease is very clear, and the check out information sign at the house is also very clear. I also gave specific check out information (in the email with the price quote) prior to booking, as I always do. We've never had a group disregard the Lease and Check Out procedures as much as this. A few minor "infractions" are to be expected though, and we consider ourselves to be very reasonable. We are part of an organized group of Vacation Home owners here in Kona and Waikoloa (over 200 members), and our personal standards for Housekeeping / Check Out are pretty realistic. Our group's Lawyer has actually suggested that our Lease be used as a standard form for the other home owners. We walk thru each other's homes regularly, and numerous other owners have commented on how well supplied our home

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