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Why Is Social Media Important? Essay

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Social media is a platform to build authentic relationships with your customers.

And as a SaaS business, your team must create connections that not only grow your revenues but also shape your brand.

So, why is social media important? Take a look at the four reasons below.
1. Shape Your Brand Narrative
Research shows that “45% of a brand’s image can be attributed to what it says and how it says it.” So, it’s vital that you tell a narrative that highlights your brand’s values.

Social media opens the door to truly expressing how your SaaS can benefit customers. You can showcase your company’s culture or demonstrate your product’s worth.

“At its essence, a story isn’t really about your company. Your company is the construct, but the goal of the story is to create a connection with your customers. Tell your story in such a way that it tells your customers we relate to you, we understand you, we are like you,” says Neil Patel, a lifelong evangelist of Kissmetrics.

Shopify accomplishes this technique on Twitter. A simple tweet about success stories empowers their followers to continue their entrepreneurial journeys.

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Sit down with your team and explore how to bridge your brand with your target audience. Then, broadcast those insights on social media.
2. Engage With Industry Leaders
When developing a marketing strategy, you’ll quickly learn the significance of teaming up with others. Collaborations can take your business to the next level.

To engage with

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