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Whistleblower Case Study

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Almost three years after long waits for medical appointments for veterans exploded into a nationwide scandal, the Phoenix VA hospital at the center of the crisis still is not providing timely care, a watchdog group documented Monday.

Special Counsel Carolyn Lerner, whose office represents whistleblowers and investigates their claims, wrote in a letter to President Obama that two independent reviews have confirmed many allegations brought by a doctor at the Phoenix facility.

One review, by the inspector general for the Department of Veterans Affairs, said a veteran with heart trouble died last year while waiting for cardiology tests that could have saved him. Investigators also found that on a given day, 1,100 veterans in Phoenix have a longer-than-30-day …show more content…

She thanked the whistleblower, Kuauhtemoc Rodriguez, chief of specialty care clinics in Phoenix, for his “courage” in coming forward.

The findings are likely to present challenges for President-elect Donald Trump’s incoming administration, which has made improving care for veterans a priority. Continuing delays in care could bolster the case of agency critics, who say the government alone cannot meet the medical needs of all veterans, who should be able to turn to private doctors when they want.

Trump has not yet named a secretary to replace Robert McDonald, a former Procter & Gamble chief executive brought in by President Obama in 2014 after the wait-times scandal forced out retired Army general Eric Shinseki.

“Although [Veterans Health Administration] has made efforts to improve the care provided at [the Phoenix hospital], these issues remain,” Larry Reinkemeyer, assistant inspector general for audits and evaluations, wrote in its review of Rodriguez’s claims. While some of the claims were not substantiated, investigators for the inspector general and VA’s Office of Medical Inspector corroborated

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