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What Is Amazon's Competitive Advantage?

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Amazon focuses on global reach, putting customer first,, and extensive selection of products through its vision which is “To be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online” (Gregory 2016).
Competitive Advantage
‘We believe that the principal competitive factors in our retail businesses include selection, price, and convenience, including fast and reliable fulfilment. Additional competitive factors for our seller and enterprise services include the quality, speed, and reliability of our services and tools, as well as customers’ ability and willingness to change business practices’ (Amazon10-K report 2015). For Amazon to position itself to have competitive advantage it …show more content…

It provides a structure to capture the linkage of organizational activities that create value for the customer and profit for the organisation. It is particularly useful to get across the notion that operations and the other activities must work cross functionally for optimal organization performance(Chase et al. 2007).

The figure below illustrates Amazon’s value chain Figure 2: Amazon value chain
The Core Competencies
Core competencies are set of skills, expertise and professionalism which the service is executed (Johnston & Clark 2001). They make a firm to stand apart and develop a competitive advantage.
Core competencies cover three areas:
• Potential access to a wide variety of markets.
• Significant contribution to the perceived customer benefits of the end product.
• Difficult to imitate by competitors (Curtis & Williams 2012).
Looking at Amazons value chain above, its core competencies would be: Fulfilment centres (warehouses), Extensive products, Suppliers and Customers relationship, Supply chain management, Technology advancement, Its image brand, Marketing and Finance.
OPERATION MANAGEMENT STRATEGIES
Supply Chain

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