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West Lake Golf Case Study

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How Attitude Affects Business at West Lake Golf Course
The attitudes displayed by employees at West Lake Golf Course towards customers directly affects how successful the business is. The employees that support positive attitudes when dealing with customers play a huge role in how many golfers enjoy themselves. Happy golfers will always return to a course. Alternatively, West Lake employees with inferior attitudes will discourage patrons from returning. Finally, there are the employees that consistently have positive encounters with customers, but fail to get any work accomplished because of their attitude towards work. West Lake golfers will always return for excellent customer service before they return for the game of golf because attitude

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