preview

Valerie Mezo's Dysfunctions

Decent Essays

Valerie Merz and the other members of the IntensCare Product Development Team faced several intrinsic issues that were impairing the success of the new remote monitoring system product launch. We diagnosed these issues through the lens of Patrick Lencioni’s leadership model as described in The Five Dysfunctions of a Team . Based on the options available to her at the time, Valerie’s response to the incident on February 13, 2009 should be to take a step back and take the weekend to craft a comprehensive strategy to address her team’s dysfunctions.
In arriving at our recommendation, the first dysfunction we identified with the IntenseCare Team is lack of trust. Valerie Merz did not trust her teammates or the leadership of Jack Fogel, just as Jack and the rest of the team did not trust Valerie. This was evident in the testimonials described in the case, as well as in the one-off meetings and back channel conversations that were taking place outside of the scheduled weekly team meeting. Lack of trust gave rise to the second dysfunction the team was suffering from – …show more content…

Option 2 would have presented Valerie with an opportunity to address the team’s dysfunctions directly, but confrontation in the heat of the moment would have been risky, as her aggression would likely have gotten the best of her; plus, she just learned that the team has no respect for her as a leader. Option 3 has no discernable upside and would only have further fueled her frustration and hostility towards the team. Voicing the issue to leadership (i.e. Option 4) could have helped Valerie gain the support of Art Beaumont, who was aware that the team was struggling, but more than likely this would have only widened her trust gap with team as the aggressive outsider now turned

Get Access