Table of Contents
Table of Contents
Executive Summary 3
Strategic Analysis for UPS 4
Organizational Plan for UPS 4
Companies 5
Services 6
The Marketing Plan for UPS 11
Whiteboard Campaign 11
NASCAR Campaign 11
The Operating Plan for UPS 12
Global Trade 13
Infrastructure 14
Customs 14
The Financial Plan for UPS 15
Results 15
Cash Position 16
Supporting Documents 16
UPS FACT SHEET 16
Awards 18
Conclusion 18
References 19
Executive Summary
In 1907, a 19 year old entrepreneur James E. Casey and his partner developed a business for the Seattle, Washington area that provided quality messenger services. Within a century, the company managed to globalize the industry of delivery services along with a name many have
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and beyond. They cover all parts of the world, as well as operating international air hubs in Miami, Hamilton, Cologne, Taipei, and the Philippines.
UPS Freight consists of four divisions:
AIR- which is ideal for time-sensitive or high-value shipments
LTL & TRUCKLOAD- which is ideal for regional, interregional, long haul less-than-truckload services OCEAN- which offers frequent sailings to & from major ports worldwide
Through all their combined interests, their common goal is to continue their international expansion.
Services
UPS also offers many services, including UPS Capital, UPS Consulting, UPS Logistics, UPS Professional Services, UPS Supply Chain Solutions, and UPS Mail Innovations.
UPS Capital offers businesses worldwide the opportunity to integrate supply chain financing and supply chain management. With an array of financial services designed to help your business participate fully in the growing global economy. The addition of financial services provides resources for companies to enhance their competitive advantage by leveraging the supply chain - the flow of goods, information, and funds - through one single global service provider: UPS. UPS Capital focuses on delivering financial services to small, middle market and international companies.
UPS Consulting is the division that offers a vast array of services and industry solutions available from UPS Supply Chain Solutions that can give a company its
UPS's primary business is the time-definite delivery of packages and documents worldwide. In recent years, UPS has extended its service portfolio
Organizational Structure Organization structure is the differentiation; that is the way the organisation is differentiated into tasks, responsibilities, departments and hierarchies and the integration (the way the organisation is coordinated to form a unitary whole). It defines how activities in the organization are directed toward the achievement of organizational aims. The structure provides the foundation on which standard operating procedures and routines rest, determines which individuals get to participate in which decision making processes and thus to what extent their view shape the organization’s actions (Stephen, 1987) United Parcel Services Organization Chart United Parcel Service, Inc. (UPS) is the world’s largest package delivery
Operation leaders are tasked to identify the critical success factors and core competencies of their business functions and objectives in order to generate sustainable long-term growth. Critical success factors are actions essential for a business to reach its objectives. (Heizer & Render, p. 42, 2009). UPS’s key success factors are its efficiencies in scheduling, integrating the stream of goods, its ability to provide multiple solutions such as “harmonizing the flow of goods, information and funds across customer supply chains” while enabling consumers to “evolve in new and necessary ways” (Lewis, Forquer & Quinter, pg. 2, 2007). UPS’s environmental factors include their supply chain design and planning, competitors in logistics such as FedEx, distribution services, diversification in the global environment and focusing on differentiation. UPS is also an expert in its industry because the strategy is globally focused and is centered on diversification of its systems (See Appendix1.1)
United Parcel Service (UPS) was founded in 1907 as a messenger company. It has grown into a multi-billion dollar corporation. Today UPS is a global company and one of the most admired and recognized brands in the world. UPS has become the largest delivery package company and leading provider of specialized transportation and logistics services in the world.
James E. Casey borrowed 100 dollars from a friend and started American Messenger Company, bicycle delivery service. In 1913, the bicycle was exchanged for a Model T Ford and the name was changed to Merchants Parcel Delivery. The company expanded from Seattle to Oakland, California in 1919, where the world’s largest delivery service was renamed the United Parcel Service, UPS. In 1930, UPS expanded to the east coast. Air operations began in 1953. In 1975 UPS became the first package delivery company to service every address in the 48 adjoining United States. By 1988, packages and documents were delivered to 175 countries. Success of this magnitude requires active management. Leaders must analyze and understand all internal and external
UPS is the largest parcel delivery service in the world. They also help their customers its customers with supply chain management,
UPS is a global package delivery business that specializes in not only managing the movement of goods, but the information and funds that moves with those goods in more than 200 countries and territories worldwide. UPS’s target market is primarily U.S. companies that ship business to business via ground delivery and whose delivery time is not
Timely, accurate and competitively priced services are the key success factors for UPS. Moreover, the ability to provide low cost
UPS has been in the package delivery business for 95 years, providing services to businesses and consumers worldwide in more than 200 countries. In 1994, UPS began to investigate the potential of e-commerce and started an internal group focused on enabling e-commerce. UPS redefined its core business and found ways to change its structure and processes, forming new businesses to take advantage of new opportunities. UPS was interested in finding ways to leverage their extensive infrastructure and expertise in basic transportation of goods, services, and
United Parcel Service (UPS), is the world’s largest express package delivery firm that handled more than 4.7 billion packages and documents in 2015. This global transportation and logistics service provider operates in more than 220 countries, and offers an array of supply chain management solutions (UPS Fact Sheet, n.d.). The firm has diversified its products and/or services to include freight forwarding and logistics services via air, ground, rail, and sea. U.S. Domestic Package operations, International Package operations, and Supply Chain and Freight operations are the three operating segments UPS. Through technology advancements UPS delivers online package tracking, e-commerce services, and specialized
The UPS company is a multinational company and this means that the company needs to give attention to the different external factors like politics, economy, social, and technology. UPS needs to give attention of the political governments of the countries within which they operate. Because of the different political instability that has been seen in some of these countries, the company must invest in the countries which are politically stable. For example, the company recently declined venture into some countries in Africa because the political ambience in these countries were quite unstable. In the event that these countries
United Parcel Service, a logistics company has established itself through its strong corporate culture, continuous ability to innovate, and its far-reaching global network. The company has maintained a competitive advantage over the years by implementing continuous growth strategies—the first was geographic expansion, next the early adaptation of electronic tracking technologies, and then came a series of acquisitions. Although UPS is financially strong and is able to maintain its role in the courier and delivery industry—it is vital that UPS continue to act strategically as to strive for long-term success. UPS is heavily dependent on the U.S. economy and it is important that it find greater and more profitable ventures
*New Products,ServicesandBusiness Models- The information systems of UPS created new way on how to offer delivery service. It has transformed the way the company gathers information, creating routes etc.
UPS and FedEx are the leading parcel carriers in the U.S. FedEx has significantly expanded their capability to compete with UPS’s dominant ground delivery service.