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Unit Four: Principles of Supporting Change in a Business Environment

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Section 1 – Understand why change happens in a business environment

1. Explain why change happens in a business environment. You should include at least three reasons in your answer.

Reasons for change in a business environment may include: - Internal factors • A business wants to reduce waste and costs • A business launches a new product • A business introduces 24-hour customer support • A business introduces quality management techniques

- External factors
- Political factors
Examples include: • Government (policies, regulations, grants and the government as a client or customer) • International (conflict, political change, pressure groups and trade policies) • Legislation (domestic, …show more content…

Not everyone will be able to change overnight they may take time to learn how to complete something new and also need training to be able to do it.

b) Explain the benefits of working with others.

Working with others really helps to keep a positive outlook on the change. Working together means you can help each other when something may become more challenging. As mentioned before people often adapt to change better if there is good communication. You may find that you will be able to help support your colleagues if they are finding something challenging and vice versa. Remember the six stages of the Change, try to identify if you think your colleague is ‘stuck’ in one of the stages and needs help ‘getting out’.
It is important to remember that to support and work with colleagues effectively you will need to keep a positive outlook. Moaning and continual criticism of what you are doing and why will not support others and means that you are stuck in stage three (anger) of the Change. Instead of complaining think about how you can get yourself to stage five and six (acceptance and integration).

Section 3 – Understand how to respond to change in a business environment

1. In relation to your current business environment (or one that you are familiar with):

a) Explain why you should respond positively to changes in working methods.

Change is an important element of our life and therefore an important part of any business. Imaging

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