P2)
Impact of customer service on the performance of a hospitality business.
Customer Loyalty:
When the business treat the customer and greet them with respective manner, it will make the customer come back again to the business. And when the business seeks to resolve problems and issues, customer remains the confident in the company and continues the business relationship. In addition the happy customer will spread positive word of mouth about the business. This will increase more customers to the business.
Increase the profit:
Having a good customer service will also increase the profit of the business. When they are able to identify new products and services, it will help the business to provide good facilities to the customer. As the customer
As mentioned earlier in the portfolio SOAS has invested in Panopto which is a Lecture capture is a system to enable both audio and visual recordings of presented sessions for both academic and non-academic sessions. It is currently still in the roll out phase however is available to all staff who request the installation on their machines.
Describe the rules and legal requirements surrounding copyright and plagiarism and explain the need for referencing and give details of the two different types and referencing. For this task I have chosen the topic of stokes. I will discuss the four ways researching
P3 - Describe the main physical and technological resources required in the operation of a selected organisation.
The article I have choose to write about for Unit 4 is Skills to use as a Therapist. There are many skills and traits that can help you become a great councilor. Using these skills will help you become better at your job. Number one is having Empathy, having the ability to be attuned to individual's needs, also to help them understand their feelings. Second is having great listening skills. Being able to listen to your clients feelings and being able to reflect them back to them. Try to focus on what they might not be saying to you. So you are able to help them talk about the things that may really be bothering them. Third, having great social and communication skills is very important. You want to be able to communicate
The importance of communication is very important so you can start your businesses and get your point across to everyone that you are talking too. Communication means the importance of talking or exchanging words. Here are just a few reasons why communication in business field is so important.
Source 1 is an image that is showing a man in a washroom washing his hands with soap. It can be made out that the man is white and of high social class. It is an advertisement about Pears’ soap and its advances in cleaning purposes. But on the other hand we can read the saying “The White Man’s Burden” which is used to indicate that white men have a responsibility o0f being paternalistic towards the first nations. In this case it is most likely first nations since in the background there are signs of ships and imperialism. The ideological perspective presented in the source is globalization. If there was no competition between the European countries it was most likely that America would have never been found. The links between the principles
• Increasing customer service could bring down the bad reputation company is generating in the social media. ST Strategies: • Continuing with lower prices will help retain the customers and attract new customers. • Focusing on increasing the brand image my offering quality services would generate a good publicity for the company, which in turn brings good profits from increased
Newvic Sixth Form College have a Sports hall where students can Tennis, Netball, Football, and Badminton etc. The college provides indoor and outdoor fitness equipments.
Customers want the business to produce quality products at reasonable price. You have different types of customers. There are different types of customers there are loyal ones, young ones, elderly, family or one-time customers.
The city council should vote on affordable housing, but not support Sun Cal, a real estate developer, to provide solely residential housing across the street from Disney land because the organization would not be able to further expand nor would the development complement the resort’s vision (Lawrence & Weber, 2014). Furthermore, the city council should consider working in favor of Disney considering the organization’s successful history with Anaheim. For instance, Disney contributed $545,000,000 of bond funds for neighborhood upgrades, but a majority went to infrastructure improvements, landscape, and transportation (Weinberg, 2007). Disney also occupies five percent of land in Anaheim, while providing fifty percent of the revenue from taxes, to the City; and even creating public services with the police and fire department; thus, creating incredible number of jobs (Weinberg, 2007); hence, Orange County and Anaheim need to recognize the affordable housing issue
3.) Strong presence in high margin health services business. In addition to UnitedHealth Group’s leadership position in the health benefits market segment, UnitedHealth Group has strong information and technology based health services platform through its business segments which is Ingenix, OptumHealth and PrescriptionSolutions. The “CNN MONEY” (2012) website states Ingenix is one of the largest health information, technology and consulting companies in the world. The UnitedHealth Group derived $2.3 billion of revenues from Ingenix which contributed $284 million (excluding $200 million in goodwill impairment and business line deposition charges) of operating profit, and an operating margin of 12.1% during FY2010.
Social networks are widely used. Describe how this technology could be used in a business setting. Are there any drawbacks or limitations to using social networks in a business setting?
This will help the company to deliver product and services that satisfy customers, hence increasing profitability.
This will benefit the company as customers are more likely to come back to a shop where they believe they have had excellent service and so a positive impression has been built of your business to that customer, this may have even further reaching benefits to trade if the customer then recommends your business to others based on the positive impression.
Great customer service is a quality every business should hold high standards upon. Restaurants for example should have hosts waiting for guests to arrive at the door so they can be greeted and then seated in a timely manner. Also have servers bring silverware to the table, take correct orders and continue to take care of the diners until they leave. A business with excellent customer service will most likely get repeat business whereas poor customer service leads to losing their business. The purpose of this paper is to demonstrate how the level of customer service given throughout the customer’s experience will affect their returning to the business.