Introduction This paper is intended to explore the work ethic and value of Trader Joe’s as a company and their employees. Hands-on top managers have always been insistent in the company. Now, CEO Dan Bane created the values to reflect on the original traditions of its founder. When reading through the accomplishments of this grocery store, I was pleasantly surprised that they have managed to keep their integrity during their growth. Being a customer at Trader Joe’s myself, I find myself thinking about all the good experiences I have had every time I visited the store. Trader Joe’s has grown from a “mom and pop” grocery to a worldwide chain. Their integrity for selling a good product at a good price with great customer has proven them to be one of the grocery stores to be in high completion with other retailers in their genre. Their focus on giving their customers the options of different goods and the smiling faces of their friendly employees has risen them to a higher level of grocery shopping. Trader Joe’s Principle of Management Background Abraham’s (2002) research shows, Trader Joe 's was acquired in 1979 by the Albrecht family of Germany which owns and operates a discount food chain of 4,500 Aldi stores in Europe and parts of the central US. Abilities, competences, and methods that an organization uses to improve its effectiveness and efficiency and create and sustain competitive advantage are called resources (Williams, 2015, p. 109).
After many years of customer requests, Company Q began selling a very limited amount of health-conscience and organic products. When local food banks asked for donations of day-old products, management declined due to worries over employee theft and fraud. If Company Q had looked at this request through the eyes of a socially responsible business, they could have donated the left over products to those in need, which in turn, would have given the perception that Company Q is concerned about the people in the neighborhood. When the residents of a neighborhood see or feel that a company is giving back to the community, they are more willing to patron the business. “The actions of a company color the perceptions, behavior, and well-being of its customers, prospects, and the community at large, affecting its own health as well as that of the world around it.” (McKee, 2012) Employees who work in the grocery store would also feel a sense of pride that their employer is giving back to the people who spend their hard earned money at their store. Employees who are happy and proud of where they work have less
Trader Joe’s is a neighborhood grocery store chain which was founded by Joe Coulombe in 1967. It started as one store in California in 1967 and has grown to be 414 stores in 38 states as of July, 2013. As of 1979, It is privately held by German grocer Theo Albrecht, owner of Aldi North. Consumer Reports ranked Trader Joes the second best supermarket in the US in 2012.
What are the main threads to Trader Joe’s competitive advantage? Is the company’s competitive advantage sustainable?
Chick fil A is a unique company and is clearly different from most fast-food restaurants; employees are kind, helpful and maintain a clean environment no matter where they located. As stated previously Chick-fil- A’s corporate purpose is constructive in addition it emphasizes their culture “To glorify god by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil- A.” (cite) This statement truly shows how the company’s leadership has created a culture where service is just as important as profit. The emphasis of this section of the paper will be to research while also analyzing how Chick-fil-A makes people a priority and how doing things in an uncommon way has certainly helped Chick-fil-A create a strong culture as well as a successful business.
Research Question: What do the blogs and current news reports say? Is Trader Joe’s management benchmark for others to follow? In what areas relevant to Organizational Behavior does the firm have an edge on the competition?
One of Trader Joe’s competitive assets is their business model. They open small stores that give their customers a neighborhood feel. Analysts have found that the chain sells almost twice as much per square foot as its main competitor, Whole Foods (INVESTPOEDIA, 2016). This unique strategy allows consumers to view and choose more products in a given area, therefore making them more likely to find what they are searching for. This strategy is sustainable if Trader Joe’s continues to operate in this manner.
THE ORGANIZATIONAL BEHAVIOR OF FOOD RETAILER TRADER JOE’S IS UNIQUE IN MANY WAYS. FROM OWNER, JOE COULOMBE, TO A STORE CLERK, THEY ALL HAVE THE SAME VISION IN MIND- TO SET THEMSELVES APART FROM THE REST. NOT FALLING INTO STEREOTYPICAL FOOD CHAINS, TRADER JOE’S DOES BUSINESS THEIR WAY. THIS MAKES THEM PERFECT AT BEING THEM. FROM INTERVIEW QUESTIONS TO JOB DESIGN, THEY ARE NOT YOUR STANDARD FOOD MARKET. THE SOCIAL CAPITAL IN WHICH MANAGEMENT IS CHOSEN, TO THE STORE’S ATMOSPHERE AND POSITIVE REINFORCEMENT FOR ALL EMPLOYEES ARE HAVE A PROVEN TRACK RECORD OF SUCCESS. ADDED WITH IMPECCABLE CUSTOMER SERVICE, THE ORGANIZATIONAL BEHAVIOR OF
Trader Joe’s has internally created a brand for its company using a different strategy as compared to other supermarkets. Its approach of effective relationship-building program pleases customers through unrivaled customer service. This case study presents many factors that play a part in their customer relations strategy. Trader Joe’s does not focus on advertising. Rather, it focuses on effective internal communications with employees to build strong customer relationships. Trader Joe’s takes a progressive approach to internal communications by allowing their employees to bring their own creativity to the workplace, by providing them with the context in which their role contributes to the business success, and asking for employees
Trader Joe’s is a major food retailer who has developed quite the name for themselves. It has well over 350 stores in over 32 states and is expected to continually grow over the next few years (Bond, 2012). For over 50 years, Trader Joe’s has been providing quality customer services, products and a unique shopping experience for its customers. They have come a very long way from when they first officially opened their doors. Trader Joe’s started when its founder Joe Coulombe wanted to find a way to differentiate his 7-Eleven stores (Schermerhorn, Osborn, Uhl-Bien & Hunt, 2012). In the food retailer industry, Trader Joe’s has developed a process that works well and
McGregor’s Theory Y plays an instrumental role in Whole Foods operations as the founder of the company ascribes to the tenets associated with this theory wherein the objective is to appeal to the higher order needs of its employees. Employees who work at Whole Foods have compassion for the environment, want to ensure that food consumed by customers is free of negative ingredients, and are considered social justice advocates in regard to their desire to engage in corporate socially responsible actions. Therefore, the higher social needs that are met by working at Whole Foods is in alignment with McGregor’s Theory
Trader Joe’s has great workforce management practices and its employees enjoy what they do. They have cheerful attitudes and are more than willing to assist customers with anything in the store. Trader Joe’s employees are engaged in conversation with the customers that shop in the store and make the customers aware of any new or exciting products from them to try. The positive behavior of these employees is due to the compensation and benefits each employee receives, which is far more competitive than other grocery food stores. Trader Joe’s has also created an environment where employees feel valued and know their opinions matter to the growth of the
After reading this it makes me want to be a manager for Trader Joe's. There making a lot of money. But with the workers that work for them there given a lot of benefits with all the health, dental, vision and etc. Also they're given promotions from within philosophy because they're privately own. Also they tell there employees to try the produce so when someone has a question about something they can take them to something that is something there thinking about or better. Trader Joe’s has designed jobs to increase job satisfaction by showing appreciation in providing more benefits to their employees than other chain grocers.
Sociocultural factors relate to the idea that a manager needs to give people close to what they are expecting when selling a product or service. If customers are expecting high quality and delicious food, or manageable prices, it is the duty of the manager or even owner to give this to the consumer. In an interview with the owner a question about the core values of the organization arose; The Rose Garden’s owner responded “The organizations core values are to have dedicated service, to serve high quality delicious food and to keep prices manageable for all families to be able to celebrate special events in their lives.”.
Our team’s goal is to research and analyze the giant convenience store blue-chip known as 7-Eleven. As the world’s largest convenience store chain, 7-Eleven Inc., (SEI) 7-Eleven Japan (SEJ) and other regional 7-Elevens are owned by the massive conglomerate SEVEN & i holding Co., Ltd. Our team will discuss a brief history of SEI and SEJ, analyze their respective mission statement, dissertate various veteran friendly initiatives, highlight top officers and their impact on the company and how the business addressed various esoteric cultural differences in global markets.
“Trader Joe’s signed a fair food agreement with the Coalition of Immokalee Workers (CIW), an organization of largely Latino, Haitian, and indigenous Mayan immigrants in low-wage farm work in Florida” (Lujuan & Knol 2012). This CIW agreement is a major movement to promote a positive work environment for these farmworkers. Even though, these farmworkers are not direct employees of Trader Joe’s, it has a major influence in the company’s performance and job satisfaction for the workers. The first way that this is a positive business decision that the company made is because even though, Trader Joe’s has to pay a small premium more for their tomatoes, this agreement commits them to purchase the tomatoes with an ethical